Goh JM, Gao GD, Agarwal R. The creation of social value: Can an online health community reduce rural–urban health disparities? MIS Q. 2016;40(1):247–63.
Article
Google Scholar
Ziebland S, Chapple A, Dumelow C, Evans D, Prinjha S, Rozmovits L. How the internet affects patients’ experience of cancer: a qualitative study. BMJ-Brit Med J. 2004;328(7439):564.
Article
Google Scholar
Millar RJ, Sahoo S, Yamashita T, Cummins PA. Literacy skills, language use, and online health information seeking among Hispanic adults in the United States. Patient Educ Couns. 2020;103(8):1595–600.
Article
Google Scholar
Jacobs W, Amuta AO, Jeon KC. Health information seeking in the digital age: an analysis of health information seeking behavior among US adults. Cogent Soc Sci. 2017;3:1302785.
Google Scholar
Tonsaker T, Bartlett G, Trpkov C. Health information on the Internet: Gold mine or minefield? Can Fam Phys. 2014;60:407–8.
Google Scholar
Tan SS, Goonawardene N. Internet health information seeking and the patient-physician relationship: a systematic review. J Med Internet Res. 2017;19: e9.
Article
Google Scholar
Fox S, Duggan M. The social life of health information. 2014. https://www.pewresearch.org/fact-tank/2014/01/15/the-social-life-of-health-information/
Zhang XF, Guo XT, Wu Y, Lai KH, Vogel D. Exploring the inhibitors of online health service use intention: a status quo bias perspective. Inf Manag. 2017;54(8):987–97.
Article
Google Scholar
Chen X, Siu LL. Impact of the media and the Internet on oncology: survey of cancer patients and oncologists in Canada. J Clin Oncol. 2001;19:4291–7.
Article
CAS
Google Scholar
Derdiarian AK. Informational needs of recently diagnosed cancer patients. Cancer Nurs. 1987;2(10):107–15.
Google Scholar
McMullan M. Patients using the Internet to obtain health information: how this affects the patient-health professional relationship. Patient Educ Couns. 2005;63:24–8.
Article
Google Scholar
McGrath RG. A real options logic for initiating technology positioning investments. Acad Manage Rev. 1997;22(4):974–96.
Article
Google Scholar
LaPerrie ́re B, Edwards P, Romeder JM, Maxwell-Young L. Using the Internet to support self-care. Can Nurse. 1998;94:47–8.
Google Scholar
Cline RJW, Haynes KM. Consumer health information seeking on the Internet: the state of the art. Health Educ Res. 2001;16(6):671–92.
Article
CAS
Google Scholar
Fan H, Lederman R, Smith S, Chang S. How trust is formed in online health communities: a process perspective. Commun Assoc Inf Syst. 2014;34:531–60.
Google Scholar
Morris TA, Guard JR, Marine SA, Schick L, Haag D, Tsipis G, Kaya B, Shoemaker S. Approaching equity in consumer health information delivery: NetWellness. J Am Med Inf Assoc. 1997;4(1):6–13.
Article
CAS
Google Scholar
Hu X, Bell RA, Kravitz R, Orrange S. The prepared patient: information seeking of online support group members before their medical appointments. J Health Commun. 2012;8(17):1–19.
Google Scholar
Oh S. The characteristics and motivations of health answerers for sharing information, knowledge, and experiences in online environments. J Am Soc Inf Sci Technol. 2012;63(3):543–57.
Article
Google Scholar
Zhang X, Liu S, Deng ZH, Chen X. Knowledge sharing motivations in online health communities: a comparative study of health professionals and normal users. Comput Hum Behav. 2017;75:797–810.
Article
Google Scholar
Wicks P, Massagli M, Frost J, et al. Sharing health data for better outcomes on PatientsLikeMe. J Med Internet Res. 2010;12(2): e19.
Article
Google Scholar
Wicks P, Keininger DL, Massagli MP, de la Loge C, Brownstein C, Isojarvi J, Heywood J. Perceived benefits of sharing health data between people with epilepsy on an online platform. Epilepsy Behav. 2012;23(1):16–23.
Article
Google Scholar
Peng X, Sun D, Zhao YC, Xu W. What trigger people use physician- patient interactive OHCs? An empirical research based integration model. In: The proceedings of the 19th Pacific Asia conference on information systems (PACIS), Singapore, 2015; 2.
Vennik FD, Adams SA, Faber MJ, Putters K. Expert and experiential knowledge in the same place: patients’ experiences with online communities connecting patients and health professionals. Patient Educ Couns. 2014;95(2):265–70.
Article
Google Scholar
Yan ZJ, Wang TM, Chen Y, Zhang H. Knowledge sharing in online health communities: a social exchange theory perspective. Inf Manag. 2016;53(5):643–53.
Article
Google Scholar
Meng F, Zhang X, Liu L, Ren C. Converting readers to patients? From free to paid knowledge-sharing in online health communities. Inform Process Manag. 2021;58(3): 102490.
Article
Google Scholar
Zack MH. Managing codified knowledge. Sloan Manag Rev. 1999;40(4):45.
Google Scholar
Hovland C, Weiss W. The influence of source credibility on communication effectiveness. Public Opin Q. 1951;15:635–50.
Article
Google Scholar
Swar B, Hameed T, Reychav I. Information overload, psychological ill-being, and behavioral intention to continue online healthcare information search. Comput Hum Behav. 2017;70:416-v425.
Article
Google Scholar
Bartlett YK, Coulson NS. An investigation into the empowerment effects of using online support groups and how this affects health professional/patient communication. Patient Educ Couns. 2011;83(1):113–9.
Article
Google Scholar
Eng TR, Maxfield A, Patrick K, Deering MJ, Ratzan SC, Gustafson DH. Access to health information and support-a public highway or a private road? JAMA-J Am Med Assoc. 1998;280(15):1371–5.
Article
CAS
Google Scholar
Gallagher SM. Rethinking access in an information age. Ostomy Wound Manag. 1999;45(9):12–4.
Google Scholar
Atanasova S, Kamin T, Petric G. Exploring the benefits and challenges of health professionals’ participation in online health communities: emergence of (dis)empowerment processes and outcomes. Int J Med Inform. 2017;98:13–21.
Article
Google Scholar
Wilkins AS. Expanding Internet access for health care consumers. Health Care Manag Rev. 1999;24(3):30–41.
Article
CAS
Google Scholar
Anderson RE, Srinivasan SS. E-satisfaction and e-loyalty: a contingency framework. Psychol Mark. 2003;20(2):123–38.
Article
Google Scholar
Alalwan AA. Mobile food ordering apps: an empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. Int J Inf Manag. 2020;50:28–44.
Article
Google Scholar
Bhattacherjee A. Understanding information systems continuance: an expectation-confirmation model. MIS Q. 2001;25(3):351–70.
Article
Google Scholar
Li RZ, Huang Q, Chen XY, Zheng BW, Liu HF. Factors affecting smart community service adoption intention: affective community commitment and motivation theory. Behav Inf Technol. 2019;38(12):1324–36.
Article
Google Scholar
Choi BK, Moon HK, Nae EY. Cognition-and affect-based trust and feedback-seeking behavior: the roles of value, cost, and goal orientations. J Psychol. 2014;148(5):603–20.
Article
Google Scholar
Yang HL, Guo XT, Wu TS. Exploring the influence of the online physician service delivery process on patient satisfaction. Decis Support Syst. 2015;78:113–21.
Article
Google Scholar
Zhang RT, Lu XY, Wu W, Shang XP, Liu ML. Mature or emerging? The impact of treatment-related internet health information seeking on patients’ trust in physicians. Int J Environ Res Public Health. 2018;15(9):17.
Article
Google Scholar
Salancik GR, Pfeffer J. A social information processing approach to job attitudes and task design. Adm Sci Q. 1978;23(2):224–53.
Article
CAS
Google Scholar
Zalesny MD, Ford JK. Extending the social information processing perspective: new links to attitudes, behaviors, and perceptions. Organ Behav Hum Decis Process. 1990;47(2):205–46.
Article
Google Scholar
Young GJ, Meterko MM, Mohr D, Shwartz M, Lin H. Congruence in the assessment of service quality between employees and customers: a study of a public health care delivery system. J Bus Res. 2009;62(11):1127–35.
Article
Google Scholar
Ng TWH, Feldman DC. Changes in perceived supervisor embeddedness: effects on employees embeddedness, organizational trust, and voice behavior. Pers Psychol. 2013;66:645–85.
Article
Google Scholar
Hsiung HH, Tsai WC. The joint moderating effects of activated negative moods and group voice climate on the relationship between power distance orientation and employee voice behavior. Appl Psychol. 2017;66(3):487–514.
Article
Google Scholar
Frazier ML, Bowler WM. Voice climate, supervisor undermining, and work outcomes: a group-level examination. J Manag. 2015;41:841–63.
Google Scholar
Lam CF, Mayer DM. When do employees speak up for their customers? A model of voice in a customer service context. Pers Psychol. 2014;67:637–66.
Google Scholar
Rice RE, Aydin C. Attitudes toward new organizational technology: network proximity as a mechanism for social information processing. Adm Sci Q. 1991;36:219–44.
Article
Google Scholar
Pollock TG, Whitbred RC, Contractor N. Social information processing and job characteristics: a simultaneous test of two theories with implications for job satisfaction. Hum Commun Res. 2000;26:293–330.
Google Scholar
Wu P, Zhang R, Zhu X, Liu M. Factors influencing continued usage behavior on mobile health applications. Healthc (Ast). 2022;10(2):208.
Article
Google Scholar
Ziebland S. The importance of being expert: the quest for cancer information on the internet. Soc Sci Med. 2004;59(9):1783–93.
Article
Google Scholar
Christensen H, Griffiths K. The Internet and mental health literacy. Aust N Z J Psych. 2000;34(6):975–9.
Article
CAS
Google Scholar
Iverson SA, Howard KB, Penney BK. Impact of internet use on health-related behaviors and the patient-physician relationship: a survey-based study and review. J Am Osteopath Assoc. 2008;108(12):699–711.
Google Scholar
Oh HJ, Lee B. The effect of computer-mediated social support in online communities on patient empowerment and doctor-patient communication. Health Commun. 2012;27(1):30–41.
Article
Google Scholar
Broom A. Virtually healthy: the impact of Internet use on disease experience and the doctor-patient relationship. Qual Health Res. 2005;15(3):325–45.
Article
Google Scholar
Peng Y, Yin P, Deng Z, Wang R. Patient-physician interaction and trust in online health community: the role of perceived usefulness of health information and services. Int J Environ Res Public Health. 2019;17(1):139.
Article
Google Scholar
Alzougool B, Chang S, Gray K. The nature and constitution of informal carers’ information needs: what you don’t know you need is as important as what you want to know. Inf Res. 2013;18:563.
Google Scholar
Blau PM. Exchange and power in social life. New York, NY: John Wiley; 1964.
Google Scholar
Shiau WL, Luo MM. factors affecting online group buying intention and satisfaction: a social exchange theory perspective. Comput Hum Behav. 2012;28(6):2431–44.
Article
Google Scholar
Tsai JCA, Kang TC. Reciprocal intention in knowledge seeking: examining social exchange theory in an online professional community. Int J Inf Manag. 2019;48:161–74.
Article
Google Scholar
Kankanhalli A, Tan BCY, Wei KK. Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Q. 2005;29(1):113–43.
Article
Google Scholar
Maheshwari B, Sarrion M, Motiani M, O’Sullivan S, Chandwani R. Exploration of factors affecting the use of web 2.0 for knowledge sharing among healthcare professionals: an Indian perspective. J Knowl Manag. 2021;25(3):545–58.
Article
Google Scholar
Zhang X, Liu S. Understanding relationship commitment and continuous knowledge sharing in online health communities: a social exchange perspective. J Knowl Manag. 2021;26(3):592–614.
Article
Google Scholar
Liu S, Xiao W, Fang C, Zhang X, Lin J. Social support, belongingness, and value co-creation behaviors in online health communities. Telemat Inform. 2020;50: 101398.
Article
Google Scholar
Mpinganjira M. Precursors of trust in virtual health communities: a hierarchical investigation. Inf Manag. 2018;55(6):686–94.
Article
Google Scholar
Arnold MJ, Reynolds KE. Hedonic shopping motivations. J Retail. 2003;79(2):77–95.
Article
Google Scholar
Gilmour J, Hanna S, Chan H, Strong A, Huntington A. Engaging with patient online health information use: a survey of primary health care nurses. SAGE Open. 2014;4:1–10.
Article
Google Scholar
Osei-Frimpong K, Wilson A, Lemke F. Patient co-creation activities in healthcare service delivery at the micro level: the influence of online access to healthcare information. Technol Forecast Soc Chang. 2018;126:14–27.
Article
Google Scholar
Leana CR, Van Buren HJ. Organizational social capital and employment practices. Acad Manag Rev. 1999;24(3):538–55.
Article
Google Scholar
Davenport TH, Prusak L. Working knowledge: how organizations manage what they know. Boston: Harvard Business Press; 1998.
Google Scholar
Orlikowski WJ. Case tools as organization-change-investigating incremental and radical changes in systems-development. MIS Q. 1993;17(3):309–40.
Article
Google Scholar
Markus ML. Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. J Manag Inform Syst. 2001;18(1):57–93.
Article
Google Scholar
Ba SL, Pavlou PA. Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Q. 2002;26(3):243–68.
Article
Google Scholar
Gany FM, Herrera AR, Avallone M, Changrani J. Attitudes, knowledge, and health-seeking behaviors of five immigrant minority communities in the prevention and screening of cancer: a focus group approach. Ethn Health. 2006;11(1):19–39.
Article
Google Scholar
Wang X, Zhao K, Street N. Analyzing and predicting user participations in online health communities: a social support perspective. J Med Internet Res. 2017;19(4): e130.
Article
Google Scholar
Zhang X, Yan XD, Cao XF, Sun YQ, Chen H, She JH. The role of perceived e-health literacy in users’ continuance intention to use mobile healthcare applications: an exploratory empirical study in China. Inform Technol Dev. 2018;24(2):198–223.
Article
Google Scholar
Zhang X. A research on evaluating index system of satisfaction degree with information services in healthy website. Changchun: Jilin University; 2011.
Google Scholar
Sanaei MR, Sobhani FM. Information technology and e-business marketing strategy. Inf Technol Manag. 2018;19(3):185–96.
Article
Google Scholar
Faezipour M, Ferreira S. A system dynamics perspective of patient satisfaction in healthcare. In: Paredis CJJ, Bishop C, Bodner D, editors. The proceedings of the 2013 conference on systems engineering research. vol. 16, Amsterdam: Elsevier Science Bv; 2013. pp 148–156.
Amin M, Nasharuddin SZ. Hospital service quality and its effects on patient satisfaction and behavioural intention. Clin Gov An Int J. 2013;18:238–53.
Article
Google Scholar
Wilson A, Zeithaml V, Bitner MJ, Gremler D. Services marketing: integrating customer focus across the firm. New York: McGraw Hill; 2016.
Google Scholar
Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6(3–4):185–210.
Article
CAS
Google Scholar
Alhashem AM, Alquraini H, Chowdhury RI. Factors influencing patient satisfaction in primary healthcare clinics in Kuwait. Int J Health Care Qual Assur. 2011;24(3):249–62.
Article
Google Scholar
Liang CY, Gu DX, Tao FJ, Jain HK, Zhao Y, Ding B. Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships: a service fairness perspective. Inf Manag. 2017;54(1):57–72.
Article
Google Scholar
Liang H, Xue Y. Online health information use by disabled people: the moderating role of disability. In: The proceedings of the 34th international conference on information systems, Zagreb, Croatia; 2013.
Mellers BA, Schwartz A, Cooke AD. Judgment and decision making. Annu Rev Psychol. 1998;49:447–77.
Article
CAS
Google Scholar
Venkatesh V, Thong JYL, Xu X. Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 2012;36:157–78.
Article
Google Scholar
Bulgurcu B, Cavusoglu H, Benbasat I. Information security policy compliance: an empirical study of rationality-based beliefs and information security awareness. MIS Q. 2010;34(3):523–48.
Article
Google Scholar
Shiau WL, Chau PYK. Understanding behavioral intention to use a cloud computing classroom: a multiple model comparison approach. Inf Manag. 2016;53(3):355–65.
Article
Google Scholar
Shiau WL, Sarstedt M, Hair JF. Internet research using partial least squares structural equation modeling (PLS-SEM). Internet Res. 2019;29:398–406.
Article
Google Scholar
Shiau WL, Zhou M, Liu C. Understanding the formation mechanism of consumers’ behavioral intention on Double 11 shopping carnival: integrating S-O-R and ELM theories. Front Psychol. 2022;13: 984272.
Article
Google Scholar
Gefen D, Straub DW, Boudreau MC. Structural equation modeling and regression: guidelines for research practice. Commun Assoc Inf Syst. 2000;4:7.
Google Scholar
Nambisan P. Information seeking and social support in online health communities: impact on patients’ perceived empathy. J Am Med Inform Assoc. 2011;18(3):298–304.
Article
Google Scholar
Cao X, Wang D. The role of online communities in reducing urban-rural health disparities in China. J Assoc Inf Sci Technol. 2018;69(7):890–9.
Article
Google Scholar
Wang H, Yu Y. Increasing health inequality in China: an empirical study with ordinal data. J Econ Inequal. 2016;14(1):41–61.
Article
Google Scholar