Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

Table 6 Comprehensive evaluation for pre-clinical service quality evaluation of cardiovascular implantation in FW

Primary indicators	Secondary indicators	Actual appraisal Value	Weights	Actual effective Value
Professional	Brand imagine C11	1.00	0.0276	0.0276
	Personnel’s technical ability C12	0.84	0.2921	0.2454
	Facility and equipment attractiveness C13	1.00	0.2378	0.2378
	Professional service procedures C14	0.80	0.0882	0.0706
Functionality	Integrity of project completion C21	0.80	0.0235	0.0188
	Sufficiency of project completion C22	0.70	0.016	0.0112
	Reasonable interactive communication mechanismC23	0.80	0.0085	0.0068
	Project compliance C24	1.00	0.0713	0.0713
Reliability	Service continuity C31	0.6	0.0189	0.0113
	Service stability C32	0.86	0.0346	0.0298
	Research report timely submission rate C33	0.90	0.0061	0.0055
Security	Permission suitability C41	0.80	0.0112	0.0090
	Information and resource readiness C42	0.90	0.0162	0.0146
	Data auditability C43	1.00	0.1208	0.1208
	Data confidentiality capabilityof service supplier C44	1.00	0.0272	0.0272
			Total	0.9076

ISSN: 1472-6947