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Table 6 Comprehensive evaluation for pre-clinical service quality evaluation of cardiovascular implantation in FW

From: Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

Primary indicators Secondary indicators Actual appraisal Value Weights Actual effective Value
Professional Brand imagine C11 1.00 0.0276 0.0276
Personnel’s technical ability C12 0.84 0.2921 0.2454
Facility and equipment attractiveness C13 1.00 0.2378 0.2378
Professional service procedures C14 0.80 0.0882 0.0706
Functionality Integrity of project completion C21 0.80 0.0235 0.0188
Sufficiency of project completion C22 0.70 0.016 0.0112
Reasonable interactive communication mechanismC23 0.80 0.0085 0.0068
Project compliance C24 1.00 0.0713 0.0713
Reliability Service continuity C31 0.6 0.0189 0.0113
Service stability C32 0.86 0.0346 0.0298
Research report timely submission rate C33 0.90 0.0061 0.0055
Security Permission suitability C41 0.80 0.0112 0.0090
Information and resource readiness C42 0.90 0.0162 0.0146
Data auditability C43 1.00 0.1208 0.1208
Data confidentiality capabilityof service supplier C44 1.00 0.0272 0.0272
    Total 0.9076