Assessing factors militating against the acceptance and successful implementation of a cloud based health center from the healthcare professionals’ perspective: a survey of hospitals in Benue state, northcentral Nigeria

It is an important strategy both for the government and healthcare industry to provide efficient healthcare delivery while planning to utilize the latest technologies. Global human population has shown an enormous increase in the recent years and diseases are becoming more complex. As a result, new advancements in technology have exploited in order to provide more effective diagnoses and treatment techniques while reducing the operations costs [1]. One of the ways this can be achieved and the health care system made robust is through the adoption of cloud computing into the health care system. Cloud computing has evolved over the years from basic storage platforms to encompass more comprehensive solutions for on demand delivery over the Internet, such as handling big data [2].

In the healthcare domain, healthcare service providers are integrating cloud based health platforms (CBHP) to reduce cost of operation, loss of data, prompt/remote access to data, etc. thereby, bringing efficiency both to the system and patients healthcare delivery. Using CBHP ensures that patient’s data are readily available, lost data can be recovered, transfer of patients clinical records is made possible and all clinical data are integrated into a central location for easy access for authorized persons [3]. It capabilities also includes, prompt/easy access to data and information [4] and IT resource sharing [5, 6]. Cloud computing proffers the resource sharing option for healthcare service providers with the other stakeholders such as other hospitals, government agencies etc. While sharing could improve the quality of service for the patients, it should also have strict regulations for privacy and data security. The benefits inherent in CBHP position it to be adequate for efficient healthcare service delivery most especially, for developing countries who, according to studies, are yet to meet up with twenty first century health care delivery needs. Studies have shown that CBHP present a good ground for coordination between all healthcare workers [7], connections [8] more importantly, aid the transfer of clinical health records [9]. It was revealed from the previous studies that IT literacy and experience of healthcare service providers have a significant influence on their perception, attitude and intention for the use of a new technology such as e-health technology applications [10, 11]. In accordance, Cloud based health knowledge (CBHK) of CBHP by users, is considered necessary for the sustainability of cloud-based healthcare solutions. It would be easier for the healthcare service providers to use cloud based health care systems if they have a prior knowledge of the systems’ working environment [11].

The World Health Organization (WHO) noted that, a robust healthcare system is one which provide adequate healthcare services to meet the health needs of people in a certain geographical location whenever needed [12]. With this understanding, the term cloud based health system refers to all computing mechanisms such as infrastructure, software and hardware used by healthcare service providers to deliver healthcare services like Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) [13]. The factors mentioned above has been considered in the design of cloud based computing systems for the care of elderly and patients with anxiety disorders [14], patients with chronic diseases [15] and monitoring of patients with artificial hearts [16].

Health institutions in Nigeria remain under developed not mainly because of inadequate government funds, but also due to inadequate utilization of the available funds in the areas of appropriate focus on urban/rural health information and communication technologies (ICTs) [17]. In order to curtail this, developing countries such as Nigeria need to harness the potentials of cloud computing in their health care system by using cloud solutions such as: (1) SaaS: the mechanism in which software applications are provided over the internet by service providers, (2) PaaS: the mechanism in which computing solutions stacks and platforms are accessed by IT managers, developers or users over the internet without having to download any software and (3) IaaS: the sharing of computing resources through a virtualized environment) to bring about reducing cost, service speed and the elimination of inadequate health care workers [13, 18].

Currently, the national health care system in Nigeria is divided into three tiers which are: the primary health care (PHC), the secondary health care (SHC) and the tertiary health care (THC). All operating on decentralized systems and burdened with the tasks of providing effective health care services/programs to the citizens. The federal government specifies the health care polices and ensures that these policies are safeguarded by the PHC, SHC and THC [19]. While the THC is well equipped with adequate internet facility along with good source of energy supply and other infrastructures, the PHC and the SHC have limited or no access to the internet, and energy supply is even not providing the necessary quality of service. However, the increased use of internet enabled mobile devices and other means of energy supply (e.g. power generator) have motivated people not to depend on the public electrical and internet service authorities, since they can subscribe privately from private service providers (e.g. Glo-mobile network, MTN, Etisalat, Airtel etc.). Recently in November 2017, the Nigerian Communication Commission (NCC), revealed that 98.3 million Nigerians are internet users. Similarly, the International Telecommunication Union (ITU) 2017 report of Nigeria, identified a 75.9% mobile-cellular subscription users per 100 populations. Signifying a surge in the use of mobile–cellular subscription as against 33% in 2013 [20].

The introduction of new technologies is a very important development; more important is its application in the field of healthcare. These technologies enhance the efficiency both for healthcare professionals and patients with quicker and better access to healthcare services; but also facilitates proper and accurate decision making for stakeholders [21]. Despite the potentials inherent in the use of the CBHS to bring about effective and efficient healthcare service delivery to remote/rural communities in developing countries, research studies [22] have shown that its acceptance and usage is still a challenge, especially among healthcare professionals in some developing countries. Resulting in a gap between implementing a technology and adopting that technology. There is, therefore, need for healthcare professionals to accept the use of these technologies as their acceptance is pivotal and highly relevant to the success and sustainability of the systems [23].

It has been revealed from the studies [24] that before some of these technologies are accepted and utilized, they are required to meet up with some expectations of users’ requirements. Hence, different theoretical models have proposed to realize the factors and perceptions of technology acceptance. Popular among them are: (1) Theory of Reason Action (TRA): this theory explains the connection between behavior and attitudes in the context of human action. Its objective is to predict the intention why a behavior is performed by leveraging on each person’s attitude and beliefs [25]. (2) Technology Acceptance Model (TAM 1 and TAM 2): TAM is one of the well-known information systems theory. It models the factors that influence the users’ decision when introduced to a new technology and their subsequent usage. Over the years, new variables such as integrating barriers and network effects as external factors were added to the TAM model so as to derive a better understanding for users’ intention to utilize a specific technology, resulting in TAM 2 [26, 27]. (3) Unified Theory of Acceptance and use of Technology (UTAUT and UTAUT2): is a model employed to assess the level of new technology acceptance by users. Due to some limitations relating to generalization in the original UTAUT, UTAUT2 was developed and tailored to suit the consumer context [28]. While TRA is a model which is good at the prediction of human behavior [29], TAM is designed to provide a theoretical framework for the factors that influences user’s actions to the usage of information systems [30] and UTAUT is modelled towards user’s motivation to use an information system as well as their future behavior [31].

Developing countries such as Nigeria with a very large population are faced with a lot of challenges in their health care system: prevalent among these challenges are inadequate availability of healthcare professionals and medical health facilities among others as noted by [32]. As a result of this, we have people traveling long distances from remote rural villages to urban cities for their medical needs. This further result in excessive pressure on the part of healthcare professionals. Despite these challenges, studies have indicated that healthcare professionals in Nigeria are yet to adopt cloud-based health platforms, which could eliminate the issues enumerated [23].

Our research contribution could be seen in terms of the acceptance determination of healthcare professionals in using the cloud based health systems in Nigeria by using the guideline of [10] in verifying the use of the Unified Theory of Acceptance and use of Technology Extended (UTAUT2) in healthcare. Also, proposing the CBHC which can aid remote care to people in rural and remote communities. In addition, it is a crucial research objective to realize the effect of cloud based health knowledge (CBHK) as a major influence on the adoption and usage of cloud based health systems (CBHS) by the healthcare professionals. Our study investigated issues that mitigate either the acceptance or rejection of CBHS among healthcare professionals in Nigeria. Different factors are considered in the proposed model which influences behavioral intention to use CBHS. Our proposed system could be replicated and made to suit any organization which intend to adopt any cloud based systems.

Cloud based health platforms (CBHP) have tremendous capacity to meet patient’s health needs if its potential are fully utilized. The cloud makes possible a lot of things since it is open to all making data access, storage, retrieval and computations easy and readily available since it has no physical localization [33]. The term cloud based used here refers to some set of centralized components and tools accessible from remote locations via the use of web browsers [34]. CBHP can handle big data as well as pictures and text, thereby presenting a comprehensive and up to date health database. As a result of this, healthcare professionals have prompt and remote access to clinical data/information which in turn enables them to take adequate medical decisions. The functions performed by the CBHP include, but not limited to the enhancement of health care services, disease identification, monitoring and treatment, self-management of diseases and so on [35].

Health institutions were using the manual information processing and filing cabinet storages before the use of information technologies in healthcare delivery which leads to loss of patients’ data and even unnecessary waste of time in looking for a patient record [36]. It should also be noted that since the hospitals are not on the same platforms or using information sharing, referral is found to be very difficult once a patient is asked to go to another health institution. Hence, the use of cloud computing in healthcare could resolve all these issues such that access to patients’ records is not hindered by geographical location [37].

There are several studies in the literature in which the acceptance and intention to use a cloud based healthcare technology solutions have been investigated [38–40]. On the other hand, medical doctors’ intention to use a clinical decision support system is studied in [41] while performance expectancy (PE), social influence (SI) and self-efficacy (SE) were realized as significant factors. PE can be defined as “the degree to which the user expects that using the system will help him or her to attain gains in job performance” [31]. On the other hand, SI can be defined as “the degree to which an individual perceives that important others believe he or she should use the new system” while SE can be defined as “the degree to which an individual skills are required to use the new system” [31]. Integrated TAM and UTAUT based research study in conducted in [42] in order to determine the level of e-health applications among German healthcare professionals. It was revealed from the study that both perceived usefulness (PU) and perceived ease of use (PEOU) have a positive influence on their intention to use the technology. PU is defined as the conviction and opinion of an individual that the use of a certain technology will increase their performance with better productivity. On the other hand, PEOU is defined as an individual belief that the use of a certain technology would free of effort [42]. Studies have shown that healthcare professionals’ acceptance of cloud based technologies differs when compared to healthcare consumers in the sense that their acceptance is dependent on the perceived usefulness of the technology rather than its ease of use [43].

The unified theory of acceptance and use of technology (UTAUT) is developed after reviewing several acceptance models and theories [22]. This model incorporates four basic construct which are: performance expectancy, effort expectancy, social influence and facilitating conditions. It is believed that while the first three constructs greatly influence behavioral intent, facilitating conditions and behavioral intention determine the actual use of a technology. This model also has some moderating variables such as gender, age, experience and voluntariness which show the relationships between the variables [46]. UTAUT2 theoretical framework is developed in time, as shown in Fig. 1, due to some limitations of UTAUT [10, 47]. New relationships in UTAUT2 model are shown in green color.

Three new constructs were added to the earlier four constructs, namely hedonic motivation, price value and habit in order to relate the model to consumer perspective. In accordance, UTAUT2 includes: performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation (seen as the enjoyment one derived from using a particular product), price efficacy (referred to as the cost a user incurred in order to use a particular service), and finally habit (seen as the extent of behavioral characteristics) [48]. It should be noted that voluntariness, which is a moderator in UTAUT, was dropped in UTAUT2 and facilitating condition is hypothesized to influence both behavioral intention and user behavior directly due to the factor’s critical role in an organization environment [10].

Using a socio-technical design approach suggested by [49] in the design and development of health information technologies, Cloud Based Health Center (CBHC) is developed, as can be seen in Fig. 2. The CBHC is a web based application that enhance the provision of distant health care delivery for both healthcare professionals and healthcare consumers.

The system has majorly three main actors: the doctor, the healthcare worker (HCW) and the patient. The functions of the doctor include diagnosis, drug prescription and access to patient records and vital signs. The HCW however, is responsible for registering a new patient, check/enter a patient vital signs (body temperature, blood pressure, weight, etc.) and serve as an intermediary between the doctor and the patient in cases where a patient has an appointment with a doctor. After registering to the system, username and temporary password are generated which can also be changed in the future. Users could have the chance to view their medical results, enter the symptoms of a disease they are feeling in order to get a diagnosis. They can also book an appointment with a doctor in cases where a patient feels that the inputted symptoms is not adequate enough for accurate system diagnosis. It should be noted that the patients cloud log-in to their accounts by using their internet enabled devices, such as mobile phones, tablets, computers etc.

However, patients who do not have access to a personal IT device could also use the CBHC through the HCW who is stationed at the community health center. The system is protected by a firewall so as to protect and secure patients’ data and managed by a system administrator whose major responsibility is to register new doctors and HCW to the system.

A login system is utilized to access the application for all class of users. Based on the type of users, the system automatically, directs them to their respective interfaces. The system is developed to facilitate and enhance the working efficiency of health care professionals so as to relieve them from undue pressure, which might arise as a result of the limited number of healthcare professionals. The system is also designed to facilitate remote healthcare delivery through Telepresence: in that way, healthcare professionals don’t have to be physically present in order to attend to the healthcare needs of patients. In addition to the firewalls, an APACHE web server is used as a security measure to monitor the activities in the system providing a secured, efficient and extensible server with HTTP services in synchronization with recent HTTP standards.

The Nigerian National Health Act (2014) [50], offers a legal framework that regulates the administration and expansion of the National Health System and also, set criteria for the adequate delivery of health care services in the country. Under this Act, health technologies and institutions are categorized based on their functions to the national health care system. The type or level of health services are categorized with respect to the offered service type as well as the need to structure healthcare service delivery in line with national framework standards.

Cloud Based Health Center is developed in order to provide solutions to the issues, such as shortage of healthcare professionals and facilities as well as excessive pressure on healthcare professional. The proposed model could be used in the future to be of benefıt to both healthcare professionals and consumers.

Sequel to the discussion of UTAUT, an extended UTAUT model is used in this research to identify the factors which negate health care professionals’ acceptance of CBHC. Our research framework proposes new constructs which include Cloud Based Health knowledge (CBHK), data security (DS), IT infrastructure (IT) and information sharing (IS). It was shown in the previous studies [51, 52] that UTAUT2 theoretical framework has high abilities in explaining the behavior intentions of healthcare professionals at using healthcare information systems. In addition, it justifies other UTAUT2 findings in related healthcare context which confirms the ability of UTAUT2 to be able to predict the underlying factors to the acceptance of CBHC by healthcare professionals. The proposed hypothesized research model is depicted in Fig. 3 as regard the relevance of adoption and use of cloud based health center (CBHC) by healthcare professionals in developing countries.

Research constructs are explained as follows:

The objective of this study is to ascertain the issues hindering the adoption of Cloud Based Health Center by healthcare professionals in Nigeria, and at the same time, propose/develop the cloud based health center. Eight variables were used in the study. Four were adopted from the study of Vankatesh et al. 2012 [10] and another four variables (cloud based health knowledge, data security, IT infrastructure and information sharing) integrated from our study area. In line with previous studies on UTAUT2 [10, 31], findings from this study (Fig. 5) reveals that five of the variables have a significant impact on the behavioral intention of healthcare professionals. Performance expectancy (PE) which was our first findings was seen to have a significant effect on information sharing and behavioral intention [10]. This means that information sharing is pivotal and well accepted among healthcare professionals and as such, influences the behavior of healthcare professionals towards the acceptance and use of cloud based health center. Our second finding is the impact of “cloud based health knowledge (CBHK)” on “behavioral intention” while this variable was derived from our study area (Nigeria), it was seen to have a positive impact on the intention of healthcare professionals in Nigeria as they already have a good understanding of cloud based systems (CBS); as such, are willing to accept and use the cloud based health center. Hence, CBHK could be considered as a major driver for creating awareness in CBS for health. Our third finding “self-efficacy” was seen to have a negative impact on behavioral intention. This portrays that a lot of healthcare professionals in Nigeria cannot adequately use CBS on their own and if they are to accept and use cloud based health center, then serious focus should be on training on how to efficiently use CBS independently.

Data security which is our fourth findings was also seen to negatively impact health care professional’s behavioral intention. This seems to be a major barrier to the acceptance and use of cloud based health center among healthcare professionals in Nigeria as security of data is paramount to the survival of any CBS [77]. Our fifth and sixth findings “IT infrastructure” and “social influence” all shows positive impacts on the behavioral intention of healthcare professionals. Our last finding “information sharing” however, shows a negative impact on BI. This means that if health care professionals in Nigeria are to accept and use a cloud based health center, then focus should be on providing a mechanism for adequate information sharing within and outside the various departments of health care institutions.

The result of our findings in general portrays CBHK and IT infrastructure to have the highest impact on BI: as such, considered to have significant influence in the acceptance and use of CBHC among healthcare professionals in Nigeria. Our findings, therefore, confirms other UTAUT2 studies in cloud based health systems [78]. Our theoretical research model, explain 33% predictive power of healthcare professionals intention to accept the cloud based health center. It could be stated that the model has a significant effect on health care professional’s intention.

Our research findings indicate that healthcare professionals are ready and willing to adopt CBHC however, there is a low availability of required IT infrastructure for the sustainability of CBHC. Therefore, more emphasis should be placed on the provision of needed ICT tools and technology. This finding corresponds to the study of [82] who identified information communication as a bedrock to the implementation of any cloud based systems. In addition, more awareness/sensitivity needs to be created as regard the relevance of CBHC in the Nigerian health care system as indicated from the research findings.

Factors and dynamics are identified which signify positive impact on healthcare service providers’ behavioral intention to accept the CBHC in Nigeria. Having identified these factors enhance successful and sustainable CBHC implementations in the near future which could benefit healthcare professionals from excessive work related stress and offers distant access to health care delivery services.

The limitations of this study are as follows: It is possible for selection bias to take place since all the respondents are health workers; their knowledge and awareness of cloud based health systems could be more versatile than that of a non-health worker. The choice of constructs used here is based on our observation of our selected study site; it is therefore possible that other constructs of cloud health usage may exist. In addition, this study cannot be generalized since it targets only health care workers. Future work could be conducted to determine health care consumers adoption of cloud based health center utilizing constructs that really focus on patients’ needs. Finally, some limitations could arise from the use of CBHC, one of which is the inability of rural dwellers to independently use the system. However, this limitation could be minimized since there is the HCW to educate and guide them on how the system functions. Secondly, the password could easily be stolen since most of the users are likely to use their mobile phones. In addition, internet access might not be readily available to the public, except users subscribe to individual internet service from service providers who are well represented in the communities.

The main focus of this research study is to identify dynamics for the adoption and the implementation of cloud based systems in the Nigerian health care system and the necessity of CBHC. Fundamental factors were primarily identified which affect the adoption of cloud based health center from the perspective of healthcare professionals in Nigerian hospitals. Our research findings is of managerial importance to policy makers in that our model explain 33% of the factors which hinders the successful implementation of a cloud based health system in Nigeria and contributes to the sustainability and growth of the Nigerian health care system.