- Research article
- Open Access
- Open Peer Review
A model for predicting utilization of mHealth interventions in low-resource settings: case of maternal and newborn care in Kenya
BMC Medical Informatics and Decision Making volume 18, Article number: 67 (2018)
In low-resource settings, there are numerous socioeconomic challenges such as poverty, inadequate facilities, shortage of skilled health workers, illiteracy and cultural barriers that contribute to high maternal and newborn deaths. To address these challenges, there are several mHealth projects particularly in Sub-Sahara Africa seeking to exploit opportunities provided by over 90% rate of mobile penetration. However, most of these interventions have failed to justify their value proposition to inspire utilization in low-resource settings.
This study proposes a theoretical model named Technology, Individual, Process-Fit (TIPFit) suitable for user-centred evaluation of intervention designs to predict utilization of mHealth products in low-resource settings. To investigate the predictive power of TIPFit model, we operationalized its latent constructs into variables used to predict utilization of an mHealth prototype called mamacare. The study employed single-group repeated measures quasi-experiment in which a random sample of 79 antenatal and postnatal patients were recruited from a rural hospital. During the study conducted between May and October 2014, the treatment involved sending and receiving SMS alerts on vital signs, appointments, safe delivery, danger signs, nutrition, preventive care and adherence to medication.
Measurements taken during the study were cleaned and coded for analysis using statistical models like Partial Least Squares (PLS), Repeated Measures Analysis of Variance (RM-ANOVA), and Bonferroni tests. After analyzing 73 pretest responses, the model predicted 80.2% fit, and 63.9% likelihood of utilization. However, results obtained from initial post-test taken after three months demonstrated 69.1% fit, and utilization of 50.5%. The variation between prediction and the actual outcome necessitated improvement of mamacare based on feedback obtained from users. Three months later, we conducted the second post-test that recorded further drop in fit from 69.1 to 60.3% but utilization marginally improved from 50.5 to 53.7%.
Despite variations between the pretest and post-test outcomes, the study demonstrates that predictive approach to user-centred design offers greater flexibility in aligning design attributes of an mHealth intervention to fulfill user needs and expectations. These findings provide a unique contribution for decision makers because it is possible to prioritize investments among competing digital health projects.
To exploit opportunities provided by mobile penetration in developing countries, there is proliferation of technology innovations aimed at improving healthcare service delivery [1,2,3,4]. This is the motivation behind numerous mobile health (mHealth) interventions aimed at overcoming challenges like poor infrastructure, staff shortages, and limited budgets that characterize low-resource settings [5,6,7]. Despite these initiatives, a global observatory survey conducted by World Health Organization (WHO) and International Telecommunication Union (ITU) revealed that majority of mHealth systems are weak platforms that have failed to transit to actual practice . Prior studies have also attributed failure of mHealth interventions to misalignment to realistic needs and expectations of the target users [9,10,11]. Since most mHealth initiatives in Sub-Sahara Africa are donor-funded projects, we argue that low utilization of most of these interventions may be due to poor understanding of users, tasks and technology context during design. Several case studies have revealed that design of some of mHealth systems is based on “perceived problems”, then “pushed” for adoption and use by consumers who were least involved in designing the intervention [8, 12].
To scale up utilization of mHealth innovations, there is need for user-centred evaluation of design specifications to predict usage behaviour after workplace implementation. Some of the reviewed studies on technology adoption have demonstrated how to predict utilization based on theoretical knowledge of causal connections [13,14,15]. For example, Davis and Venkatesh  used Technology Acceptance Model (TAM) to predict acceptance and use of a new system based on perceived usefulness. The same approach was used by Bhattacherjee and Premkumar  to provide empirical evidence on predictive approach to user acceptance testing. This study therefore builds on similar approaches to predicting acceptance and use of mHealth interventions in low-resource settings. Due to gaps identified in the reviewed models and theories [16,17,18,19,20,21,22], we derived a structural model for predicting utilization of mHealth interventions. The model called TIPFit comprises of predictor variables X1 to X9 shown in Fig. 1; hypothesized to influence fit and utilization of an mHealth intervention. TIPFit is an acronym derived from individual, process, technology, and fit constructs. Similar to studies by Strong et al.  and Davis and Konsynski , fit is configured as a surrogate measure of user acceptance to determine temporal changes toward usage of mHealth artifacts. Justification and detailed reasoning regarding inclusion of each construct as a predictor variable is provided in the methods section.
To validate the model, we conducted within-subjects repeated measures quasi-experiment. The validation process was done in a practical scenario to investigate how well user’s perceptions predicted utilization of mamacare prototype. Mamacare is an integrated mobile and web-based application optimized to run on low-cost smartphones because most health facilities in low-resource settings have limited access to computers, power and broadband internet. Furthermore, WHO  recommends use of mobile phones to facilitate timely delivery and access to healthcare services. There is no doubt that acceptance and use of mHealth innovations has the potential to achieve Sustainable Development Goals (SDGs) aimed at reversing maternal and newborn deaths by 2030 .
To build a strong case for the predictive method employed in this study, we first justify inclusion of eleven TIPFit variables classified into five constructs: individual, process, technology, fit and utilization of mHealth [14, 15, 23, 24].
Prior studies in behaviour science have shown that attitude influences one’s judgment on certain behaviour, subject or action [25,26,27]. Therefore, inclusion of attitude as a predictor variable was informed by our pre-study experience, and empirical findings from studies that are based on Theory of Planned Behaviour (TPB) [16, 26, 27]. In TIPFit model, attitude is crucial in measuring patients’ and caregivers’ perception before and after exposure to an intervention. We hypothesized that attitude changes over time as benefits of an intervention becomes more realistic due to continued use.
Self-efficacy as a predictor variable was derived from Technology Acceptance Model (TAM) and Computer Self-Efficacy (CSE) [17, 20]. The variable is intended to measure one’s ability to use technology to access healthcare services and information. In particular, we used this predictor to measure one’s ability to use mobile phones to access maternal care services and information in rural areas.
Sensory requirements (X3)
Sensory requirements as a predictor variable was derived from Process Virtualization Theory and Impact of IT (PVT-IT) [18, 22]. Overby and Konsynski [22, 28] demonstrated that sensory requirements of touch, smell, sight and taste makes it difficult to virtualize some physical processes. Moreover, Overby  argues that if a process requires sensory experience of smell, taste or touch, it would be more difficult to replicate these senses in a virtual (electronic) environment. For example, during routine maternal care visits, clinicians use medical devices to physically take clinical tests such as temperature, blood pressure, blood sugar, and haemoglobin. Although some of these vital signs may be taken remotely using wireless sensors, it may be difficult or costly to deploy such technologies in low-resource settings. This is why sensory requirements variable is crucial in predicting the degree to which mobile phones and point-of-care devices can be used to fulfil sensory requirements in maternal and newborn care.
Relationship as a predictor variable was derived from PVT-IT [18, 22] to investigate the degree of interaction between caregivers and patients in remote areas. We observe that in clinical processes, relationship is important because it builds mutual trust between patients and caregivers.
During physical encounter, verbal and non-verbal communications convey vital information resulting to mutual trust and better inter-personal relationships . Although multimedia technology may be used to simulate such interaction, limitations of cost and infrastructure in low-resource settings make multimedia-based interventions unsustainable.
Identification and privacy (X5)
Identification refers to proof of one’s identity while privacy refers to confidentiality of health information. This variable derived from PVT-IT [18, 22] was largely informed by our pre-study experience during focus group discussions. We noted that prove of identity in clinical processes like diagnosis is essential if patients and caregivers are to share sensitive information. For example, a HIV-positive patient may be reluctant to receive reminders on adherence to antiretroviral (ARV) regimen through mobile phones. On the other hand, clinicians may be reluctant to perform diagnosis and prescription electronically to avoid compromising patient’s privacy [1, 29].
Synchronism as a predictor variable was derived from PVT-IT to measure degree to which time-critical processes are completed with minimal delay [18, 22, 28]. In medical practice, synchronism is crucial in emergency cases like preeclampsia that require urgent clinical attention. Our pre-study experience revealed that delays in detecting complications related to pregnancy and postpartum are some of the major causes of deaths in developing countries [4, 5, 13]. Therefore, synchronization was included as a predictor variable to measure degree to which use of mobile phones and point-of-care devices reduce delays in executing clinical tasks.
This variable was derived from PVT-IT [18, 22] and Task Technology-Fit (TTF) [19, 21, 22] to investigate capabilities of technology to simulate or present information relevant to clinical processes [18, 22]. For example in telemedicine, mobile phones may be integrated with wireless sensors and multimedia tools to provide remote consultation between patients and doctors. However, due to poor connectivity, it becomes difficult to provide such services in low-resource settings . In this study, we used representation as a predictor variable to measure degree to which mHealth artifacts could be used to simulate a clinical process like diagnosis.
Inclusion of reach as a predictor variable was informed by empirical findings relating to PVT-IT [18, 22]. The variable is a measure of technology capability to provide sufficient access to maternal care services at reduced cost and time. In reviewed studies, it is evident that most mHealth interventions fail to provide adequate access to maternal care services and information due to long distances, inadequate health facilities, and cultural barriers [5,6,7, 28]. Therefore, we used reach to investigate how mobile phones and point-of-care devices could provide sufficient reach by reducing time and cost of accessing maternal care services and information.
This variable was adapted from PVT-IT  to measure capability of technology to monitor patient’s health status. During antenatal and postnatal care, mothers are required to make at least four visits to monitor their progress. However, in remote areas, most patients fail to honour such visits hence resulting to complications like stillbirth and haemorrhage. To provide sufficient patient monitoring in such places, mobile-based interventions that use wireless body sensors may be considered. Nevertheless, such interventions may not be feasible due to limitations relating to poor infrastructure, cost, privacy and cultural beliefs. In this study, we used the variable to predict degree to which mobile devices could be used to provide sufficient patient follow-up in low-resource settings.
mHealth utilization (Y2)
In this context, utilization is the behaviour of using technology to accomplish some tasks . Justification of including utilization as the outcome (dependent) variable was based on the premise that intention to use or usage of an mHealth system or product is influenced by perceived fit [14, 15, 19, 21]. In this study, we used the variable to measure the intention or utilization level of an mHealth intervention [30,31,32].
TIPFit constructs as predictor variables
The ability to make predictions from a structural model depends on knowledge of causal relationship between predictor variables and the outcome . Therefore, to test the predictive power of TIPFit model, we converted the causal relationships depicted using P1 to P10 into Structural Equation Model (SEM). The structural model comprises of a system of multi-linear regressions represented using the following equation:
In the equation, Xi represents the predictor variables (X1, X2…X9) hypothesized to influence fit [33,34,35]. The Yj term denotes two variables, i.e., Y1 and Y2 that represents fit and utilization of mHealth respectively. The term βi (β1 to β9) represent path coefficients P1 to P9 used to determine the effect of each variable on fit. Path P10 on TIPFit is an aggregate coefficient used to measure cumulative effect of fit on mHealth utilization. The error term, i.e., Ɛi represents unexplained variations in each of the predictor variable X1 to X9.
To measure the degree to which a variable predicts changes in fit and utilization, we operationalized the model into ten hypotheses. Table 1 lists a set of null hypotheses denoted by H01 to H010 used to test the causal relationships represented by paths P1 to P10 on TIPFit model. Inferences from the hypotheses were drawn from path weights (βi) computed using Partial Least Squares (PLS) algorithm in SmartPLS .
Operationalizing TIPFit into structural path model
To test hypothesized cause-and-effect relationships, we operationalized TIPFit into a path model consisting of two parts namely measurement, and structural model. Figure 2 shows how three of the nine variables were operationalized into measurement, and structural models.
The measurement model represents predictor variables (X1 to X9) measured using manifest variables represented using initials in the leftmost boxes. The manifest variables shown on the legend of the diagram are scale items in the measurement instruments provided as Additional files 1, 2, 3, 4 and 5. The inner part of the model comprises of path coefficients from β1 to β9 hypothesized to influence fit. Consequently, β10 is used as a measure of how fit as an intervening variable functionally determines utilization of an mHealth artifact. It is this graphical model that formed the basis for predicting fit and utilization of an intervention using SmartPLS 2.0.
The study was conducted for a period of six months starting from 5th May to 31st October 2014. This was after we obtained ethical approval issued by the Kenyatta Hospital/University of Nairobi Ethics Research Committee (KNH/UoN-ERC) on 23rd November 2013. Our study setting was the Maternal and Newborn Healthcare (MNH) section of a rural hospital called Kimbimbi Sub-county Hospital. The hospital, located in Kirinyaga County 110 km from Nairobi serves patients; most of whom are farmers from Mwea Rice Irrigation and Settlement Scheme.
Maternal care intervention
To develop mamacare, we employed user-centred design to understand the study environment, user needs, and maternal care process. Figure 3 shows the approach used; a customized model of agile development methodology.
During conceptualization phase, TIPFit was instrumental in measuring perceived fit of mobile-based intervention as a basis for predicting post-deployment utilization [14, 15]. Some of the user-centred techniques employed to understand the target users and clinical tasks in MNH include storyboards, mock-ups, interviews and focus group discussions. Feedback obtained from these interactions was used as the basis for the next phase of designing mamacare; a mobile and web-based prototype. Mamacare is an acronym derived from two words, i.e., mama that stands for “mother” across many languages, and care referring to maternal and newborn healthcare.
In design phase, we used unified modeling language (UML) tools to align the planned intervention to user requirements identified during conceptualization. Figure 4 is a sample use case diagram that depicts interaction between mamacare and clinicians (caregivers) that were involved in the study.
To improve access to maternal care services and information through mobile, Fig. 5 shows a sample use case diagram depicting interaction between mamacare and patients.
To enhance user experience, the web interface was designed to adapt to multiple device profiles depending on the screen size and orientation. Figure 7 shows how the same web portal appears on desktop computer and mobile phone. This responsive behaviour makes mamacare suitable for use in places with limited access to computers.
Before mamacare was deployed, we agreed with the hospital management that the system was complementary to standard procedure for managing antenatal and postnatal patients. The complementary mechanism involved sending SMS messages on appointments, danger signs, safe delivery, nutrition and preventive care to registered patients. Mamacare also receives vital signs for temperature, blood pressure, and blood sugar to enhance monitoring of mothers and their children. Figure 8(a) shows vital signs received via SMS while Fig. 8(b) shows a sample SMS reminder on clinic appointment otherwise referred to as “To Come Again (TCA)” in maternal care context.
Design of repeated measures quasi-experiment
To measure the predictive power of TIPFit model, we used quasi-experiment to repeatedly measure responses from the same group of respondents before, and after intervention. Despite shortcomings of quasi-experiments in terms of internal and external validity, single-group repeated measures design is desirable in clinical environment where randomization may raise political, ethical or legal issues. In this regard, our study protocol approved by KNH/UoN-ERC required use of study designs that would not deny subjects benefits of the planned intervention. This was the main reason that influenced choice of single-group (within-subjects) repeated measures design. In this design, each subject served as her own experimental control hence making it possible to detect the effect of predictor variables on fit and utilization of mamacare. Figure 9 shows how the three measures were taken before, and after exposure to mamacare intervention for a period of six months.
Before the intervention, a pretest (T0) was used to measure perceptions based on benefits of mamacare communicated to participants during health education sessions organized by the hospital. Three months after the subjects were exposed to intervention, we conducted the first post-test (T1) to compare with predicted outcome. To compare the initial post-test outcome with reactions after prolonged use, we conducted the second post-test (T2) using the same tools employed in the initial post-test evaluation.
Sampling and inclusion of study population
During the inception stage of this study, we visited the Maternal and Newborn Healthcare (MNH) section of Kimbimbi Sub-county hospital to review the antenatal and postnatal registers. The reviewed registers had a total of 226 women most of whom were receiving either antenatal or postnatal care services. To get a representative proportion from this population, we used simple random sampling with age, education, gestation, residence, and ownership of mobile phone as inclusion criteria. Empirical findings from related studies have shown that factors like age, environment, and education influence individual’s attitude and ability to use technology [16, 17, 26, 27]. The gestation factor was considered because during pregnancy, women tend to change their attitude and ability to perform tasks. The ownership of mobile phone was also important because the purpose of the present study was to investigate utilization of mobile devices in maternal and newborn care. Therefore, to get an optimal sample from the population of 226 registered patients, we used the following formula to determine the optimal sample size:
In the equation, n represents the sample size; z = critical value at 5% significance level; p = sample proportion (degree of variability) set as conservative value of 50%; N is size of finite population; e is the level of precision set at ±5%; and q = 1 – p. By taking N = 226; z = ±1.96 based on 5% significance level; p as 50% (0.5); e = 0.05; and q = 0.5 (1–0.5) we obtained our sample size as follows:
This implies that a sample of at least 143 subjects was required for the study. After contacting these subjects through mobile calls and SMS, only 95 women accepted to attend a formal training session organized through the hospital. During the two-hour training, benefits and limitations of using mobile phones were communicated to the participants. Based on this information, 79 participants were recruited after they agreed to participate in the study by signing consent forms. The other 16 participants refused to participate due to issues relating to financial constraints, attitude and privacy.
Although the number of participants recruited was half of the expected, it was sufficient to get reliable inferences. Goodhue et al.  demonstrated that a sample of 40 subjects is sufficient to achieve reliable results in PLS. Furthermore, Overby and Konsynski demonstrated that a sample of 60 subjects is sufficient to detect small and medium effect [22, 38, 39].
The study used three measures at different points in time to investigate the predictive power of a hypothetical model. The measurement instruments used before and after intervention were based on indicators derived from TIPFit model.
Before mamacare was deployed, we conducted a pretest as a baseline for predicting post-deployment utilization based on perceived benefits. The measurement instruments included basic demographic scale items such as age, education and gestation assumed to influence attitude and ability to use technology. Since the same subjects were involved in the entire study, the post-test scale items comprised of closed and open-ended Likert-type questions on a scale of 1 to 5. Samples of the pretest and post-test questionnaires used are provided as Additional files 1, 2, 3, 4 and 5.
To take care of participants with low literacy level, two research assistants were recruited from the local community to guide the respondents through the questionnaires in local languages.
To validate the data collection instruments, we used composite reliability, and Cronbach’s alpha (α) to test internal consistency. We also analyzed validity of the structural model using convergence and discriminant validity. Given our relatively small sample, we performed these tests using PLS algorithm in SmartPLS . Table 2 gives a summary of composite reliability, and Cronbach’s α values generated from the pretest (T0), and post-test (T1 and T2) datasets.
The table shows that composite reliability for all the variables were above the recommended 0.70. However, the four values highlighted in Cronbach’s alpha column were slightly less than 0.70. Despite these minor variations, the results indicate good internal consistency of the pretest and post-test scale items.
The results also indicated that Average Variable Extracted (AVE) for all the constructs were above 0.50. According to Chin and Newstead , proof of convergent and discriminant validity requires the AVE score for each construct to be above 0.50 (50%). Analysis from the three datasets indicates that each of the eleven constructs has an AVE score above 0.50; hence indicating that TIPFit model has good convergence, and discriminant validity. This confidence in the reliability and validity of the structure of the model was a greenlight to path analysis and hypothesis testing.
To analyze the pretest and post-test datasets collected during the experiment, incomplete and wrongly filled questionnaires were eliminated. The valid responses were coded into numerical values and keyed into Statistical Package for Social Scientists (SPSS) to determine the frequency, percentage, and statistical mean of each demographic item.
Regarding predictive modeling, the responses were entered into Microsoft Excel spreadsheet and exported into SmartPLS workspace for analysis using PLS [36,37,38]. In addition to path analysis, we used Repeated Measures Analysis of Variance (RM-ANOVA), and Bonferroni post hoc test to draw reliable conclusions from the study.
Basic demographic characteristics
Most adoption studies have shown that demographic attributes such as gender, age and education influence one’s belief, attitude and ability to perform tasks using technology [9, 14, 15, 17, 21, 22]. In this study, we analyzed these attributes to gain insight on characteristics of the subjects that influence acceptance and use of the planned mHealth intervention. From 79 participants who participated in the pretest conducted before the intervention, we obtained 73 valid questionnaires. The six questionnaires that were disregarded were either incomplete or wrongly filled. Analysis of age distribution using SPSS showed that majority of the respondents were aged between 20 and 25. Table 3 shows the age distribution of 73 valid responses; demonstrating that most of the subjects were within the reproductive age between 20 and 35 years.
Analysis on education revealed that 34.2% of the subjects have studied up to primary school level (Grade 8), and 47.9% up to secondary (Grade 12) as shown in Fig. 10. The pie chart also indicates that 15.1% have studied up to college while only 2.7% have studied up to university. This is a clear reflection that majority of the subjects have low literacy skills that could have been a barrier to effective use of mobile and point-of-care technologies [14,15,16].
To determine the ability of TIPFit in predicting fit and utilization, we used SmartPLS to analyze path weights of the structural model. This is because PLS is variance-based structural equation models that does not impose restrictions on sample size and normality of distribution [37, 38]. Figure 11 shows the structural model generated from the pretest dataset using scale items as reflective indicators of their corresponding predictor variables. The path weights represent coefficients β1 to β10 in the equation model, and P1 to P10 on TIPFit model.
The coefficient of determination (R2) values of 0.802 and 0.639 indicate that the pretest model has high predictive power of 80.2% on fit, and 63.9% likelihood of utilization. This assumption is based on Overby and Konsynski  assertion that a structural model with R2 > 0.25 is considered to have good predictive power.
After the subjects were exposed to an intervention, dataset collected during the first post-test was cleaned and analyzed using SmartPLS. Figure 12 shows the path weights; R2 of 69.1% on fit, and 50.5% of actual utilization. The observed variations between the pretest predictions and actual outcome necessitated improvement of mamacare to address issues raised by the users during the first post-test evaluation.
Three months later, we conducted the second post-test as a follow-up measure. However, due to voluntary exit of six subjects, 73 out of 79 initial participants filled the questionnaires. The post-test2 questionnaire was similar to that used in post-test1 but with additional questions for measuring user satisfaction from enhanced mamacare. The enhancements were mostly on the user interface, language used to send messages, and SMS module for receiving vital signs such as blood pressure, temperature, haemoglobin and blood sugar. The vital signs were used by caregivers to monitor health trends using dynamic charts. This made it easier for caregivers in MNH to easily detect pregnancy and postpartum complications that require urgent attention.
Figure 13 shows the model path weights and coefficients of determination after modeling post-test2 dataset using SmartPLS. The results indicate marginal drop on fit from 69.1% recorded in the first post-test to 60.3%. Conversely, the results revealed slight improvement on utilization of mamacare from 50.5% recorded in the first post-test to 53.7%.
In summary, Table 4 shows structural model path weights generated from the pretest and two post-test datasets.
The table shows that attitude towards fit was positive before and after intervention. However, Self-efficacy was initially negative but marginally improved after prolonged use of mamacare. We also observe that path weights obtained from sensory requirements were consistently negative before and after the intervention. The cumulative path weights between fit and mHealth utilization shows high positive scores; indicating that fit has strong influence on utilization before, and after intervention.
Due to some inconsistencies observed from the structural path models, we used alternative methods in order to draw reliable conclusions. First, we ran bootstrapping algorithm available in SmartPLS to determine significance of path weights. Table 5 gives a summary of t values after bootstrapping the three path models at 5% significance level.
Physical inspection on each column indicates temporal changes in hypothesized causation. For example, attitude was consistently positive and significant because its t values were greater than the critical value of 1.96 (t > 1.96). Sensory requirements variable consistently returned negative outcomes.
These observations may be interpreted to mean that attitude towards mobile use in maternal care was positive but may not sufficiently address sensory requirements. However, due to inconsistences observed in synchronism, representation and monitoring, we opted to use parametric tests as an alternative to structural path modeling.
Bonferroni post hoc test
To analyze changes in usage behaviour before and after intervention, we used Bonferroni post hoc test available in SPSS. This test is suitable in studies that seek to establish effect of experimental treatment. Table 6 shows summary of pairwise comparison between the pretest and post-test1 (T0-T1); post-test1 and post-test2 (T1-T2); and pretest and post-test2 (T0-T2).
The table shows that there is significant differences between the pretest and post-test1 in sensory requirements, identification and privacy, synchronism, monitoring, fit and utilization of mHealth. However, comparison between T1 and T2 shows significant differences in self-efficacy, and monitoring variables. These findings suggest that reactions before the intervention had better predictions after stable use of mamacare. We therefore assume that after improvement of mamacare, usage behaviour almost matched pretest predictions on utilization of mamacare. To investigate these variations, we further analyzed the three datasets using Repeated Measures ANOVA (RM-ANOVA).
Repeated measures ANOVA
Three essential requirements for using RM-ANOVA are inspection of underlying data for normality of distribution, outliers and sphericity. Although the results from these tests showed the three datasets satisfied the first two requirements, there were some violations of sphericity. Table 7 shows a summary of RM-ANOVA statistics after correcting violations of sphericity in six variables that have p values less than 0.05.
Visual inspection on RM-ANOVA column indicates that there is no significant differences in four variables with p values less than 0.05. These are attitude, sensory requirements, representation, and reach. This inference implies that mamacare intervention did not change participants’ perception on these predictor variables. In summary, Table 8 shows conclusions drawn from Repeated Measures ANOVA results to either support or reject hypothesized relationships.
From these inferences, we conclude that attitude, sensory requirements, representation and reach variables estimated actual outcome observed after exposing the study cohort to mamacare intervention.
By comparing these results with those drawn from structural path models, we observe similarities and some inconsistences. Despite these variations, conclusions drawn from both structural modeling and parametric analyses demonstrate that TIPFit model is capable of predicting utilization of mHealth interventions in the early design stage.
This study used repeated measures quasi-experiment on a single group to measure the power of TIPFit model in predicting utilization of mHealth interventions. To validate the model, a pretest was administered on a study cohort of 79 subjects before exposure to mamacare intervention. The intervention involved sending and receiving SMS alerts and reminders on maternal care services through mobile phones.
Predictive power of TIPFit model
The study findings revealed interesting trends before and after exposing the study subjects to mamacare intervention. Inferences on the pretest and post-test structural path models revealed that user’s perception on fit constantly dropped after exposing the subjects to the intervention. Moreover, results from RM-ANOVA revealed the intervention had significant change on seven predictor variables. These are self-efficacy, relationship, identification and privacy, synchronism, monitoring, fit and mamacare utilization.
These results are a confirmation to Davis and Venkatesh assertion that; evaluating user acceptance during design can be used to predict post-implementation acceptance and use of a new system . Furthermore, the study shows some similarities to the findings by Bhattacherjee and Premkumar  in their study on predicting usage from belief and attitude. Therefore, the findings from this study confirms that predictive approach to user acceptance testing at the design stage can be used to estimate post-deployment utilization [11, 14, 15].
Strengths of the study
Another strength of the study is the predictive approach used to develop and evaluate mamacare prototype. This approach is a unique contribution to requirements engineering and user-centred system development methodology. The study also demonstrates how to apply structural equation modeling to predict utilization based on the understanding of user’s behaviour, healthcare processes, and technology contexts.
Theoretical models focusing on fit do not give sufficient attention to the fact that system artifacts must be utilized before they deliver performance impacts . Moreover, there is no evidence that quality of an mHealth system leads to increased voluntary utilization. In our pre-study , we observed poor systems being utilized extensively in low-income settings due to donor funding, social benefits, ignorance, and availability. For this reason, we argue that increased utilization of mHealth innovations in low-resource settings may not necessarily result to improved quality of health outcomes. This is because there are other socioeconomic and technical factors that influence delivery of healthcare services such as the cost of care, infrastructure, governance, culture, and skilled workforce. Unfortunately, TIPFit model does not consider these factors but only focuses on the three elements of people, process and technology used to evaluate success of information systems.
Another limitation of this study was on the design used to predict utilization. Although single-group repeated measures design used is closer to randomized experiments, the datasets collected from the same subjects may have had likelihood of reporting bias. To maximize on internal and external validity, it is important to observe caution in sample selection, and time difference allowed before taking measurements. This explains the reason why this study lasted for six months. Some of the shortcomings of longitudinal studies are high cost, and decrease in number of subjects due to natural attrition or voluntary withdrawal.
This study concludes that there is a myriad of mHealth projects that have failed to inspire utilization due to poor alignment to user needs, clinical tasks, technology and environmental context. To address this gap, we demonstrated that measuring intended users’ perceptions on a planned intervention is crucial to predicting acceptance and use.
In practice, it is crucial for developers of mHealth systems to ensure that user-centred evaluation is performed thoroughly in the early design stage. This is because perceived benefits and user expectations measured during the design stage could provide valuable insights on post-deployment utilization of the intervention .
In terms of policy, this study demonstrates that increased utilization of mHealth innovations has the potential to accelerate attainment of Universal Health Coverage (UHC) and Sustainable Development Goals (SDGs) in developing countries. However, success of mHealth interventions depends on how value is driven by aligning the artifacts to health needs and expectations at the design stage.
Analysis of Variance
Information and Communication Technology
International Telecommunication Union
Partial Least Squares
Sustainable Development Goals
Short Message Service
Technology, Individual, Process Fit
World Health Organization
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We are grateful to University of Nairobi Deans Committee for funding pre-study fieldwork during this study. We acknowledge immense support from Mr. Onesmus Kamau, Head of eHealth in the Ministry of Health, Kenya. We also highly appreciate valuable guidance from the Late Prof. Okelo-Odongo, and Ms. Dorothy Iseu of University of Nairobi. Thanks to Prof. Alexander Schill, Thomas Springer, and Elke Franz of TU Dresden, Germany for their dedicated academic mentorship and support.
This research was partly supported by grants from University of Nairobi Deans’ Research Committee. However, the funder had no role in the design of the study, data collection, analysis, interpretation of data and writing of this manuscript.
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Ethics approval and consent to participate
The research protocol Ref. KNH-ERC/A/375 to conduct this study in clinical setup was approved by Kenyatta National Hospital/University of Nairobi Ethics Research Committee (KNH/UoN-ERC). The approval period was between 26th November 2013 and 25th November 2014. The protocol required written consent from participants because data was obtained from clinical setting. The consent to participate was obtained from each subject through signing of informed consent forms. For minors under 16 years of age, written consent was obtained from their parents or next of kin in order to participate as passive or active respondents.
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The authors declare that they have no competing interests.
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Pretest questionnaire used prior to implementation of mamacare to measure perception on usefulness mobile and point-of-care devices in maternal care. (DOC 149 kb)
Post-test questionnaire used after deployment of mamacare prototype to measure user acceptance, satisfaction and actual utilization. (DOC 150 kb)
Pretest dataset obtained from randomly selected antenatal and post-natal women. The dataset was used as the baseline for predicting post-deployment utilization of mamacare services. (CSV 5 kb)
Initial post-test dataset obtained from the study cohort after exposing the subjects to mamacare intervention. (CSV 5 kb)
Second post-test dataset obtained from the cohort after prolonged exposure to enhanced mamacare services. (CSV 4 kb)
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Mburu, S., Oboko, R. A model for predicting utilization of mHealth interventions in low-resource settings: case of maternal and newborn care in Kenya. BMC Med Inform Decis Mak 18, 67 (2018) doi:10.1186/s12911-018-0649-z
- Behaviour science
- Design science
- Predictive modeling
- Short message service (SMS)
- Structural equation modeling