Table 3 The core needs of patients and medical staff based on their service FPs
Core needs | Journey stage | ||||
|---|---|---|---|---|---|
1 (Cancer diagnosis and staging work-up) | 2 (Preoperative counseling) | 3 (Obtaining informed consent) | 4 (Surgery and recovery) | 5 (Rehabilitation and follow-up) | |
Comprehensive information delivery and easy access to care information | F1, F’1 | F2, F3, F’2 | F5 | F9 | F14, F’6 |
Emotional support to relieve negative feelings | - | F4 | F6 | F10 | F15, F’7 |
Information visualization to better understand the contents | - | F’3 | F7, F8, F’4 | - | - |
Non-verbal communication tool to support active and prompt needs expression | - | - | - | F11-F13, F’5 | - |