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Table 1 The adjusted Donabedian model for E-health service evaluation

From: Development of a communication platform for patients with head and neck cancer for effective information delivery and improvement of doctor–patient relationship: application of treatment journey-based service blueprint

Components

Structure

Process

Outcome

Criteria

-resources

-human resources

-organizational structure

-technical actions

-interpersonal actions

-management of the actions

-health status

-satisfaction

-efficiency