Dimensions and Items | References | Frequency |
---|---|---|
Humanistic Care | 14 | |
My doctor is courteous. | 4 | |
My doctor is warm and friendly. | 5 | |
My doctor cares about me. | 9 | |
Doctor-Patient Communication | [17, 18, 20, 22,23,24, 26, 29,30,31,32, 34, 36, 38, 41,42,43,44, 46, 47, 49, 51, 53, 55, 56, 58,59,60] | 28 |
My doctor listens carefully. | 4 | |
My doctor gives me a clear and understandable explain. | 12 | |
My doctor explains diagnosis and treatment in a clear and understandable way. | 3 | |
My medical staff is skillful and knowledgeable. | 7 | |
My doctor asks if I have any questions. | 5 | |
The communication with my doctor is smooth. | 6 | |
There is enough time to communicate with my doctor. | 9 | |
Service Efficiency | 9 | |
My telemedicine visit begins on time. | 7 | |
My prescriptions and orders are placed without delay. | 2 | |
I believe I could become productive quickly using telemedicine system. | 2 | |
Diagnosis and Treatment Result | [17,18,19, 23,24,25, 27, 28, 32, 36, 38, 40, 41, 45,46,47, 49, 50, 52, 53, 55, 56, 58] | 23 |
The telemedicine can solve my every medical problem. | 9 | |
The telemedicine can address my every medical concern. | 4 | |
The telemedicine can satisfy my every medical need. | 14 | |
Ease of Use | [17, 20, 23, 26, 30, 32,33,34, 36, 41,42,43, 45, 47, 53,54,55,56, 58] | 19 |
The appointment for medical treatment is easy. | 6 | |
The telemedicine system easy to learn. | 4 | |
The telemedicine system easy to use. | 14 | |
System Quality | [17, 20, 21, 23, 25, 27, 29,30,31,32,33, 36, 37, 41, 42, 45,46,47, 51, 53,54,55,56,57,58] | 25 |
The quality of system is good. | 9 | |
I can see the doctor clearly. | [17, 20, 23, 27, 29, 31,32,33, 36, 41, 42, 45,46,47, 51, 54, 56] | 17 |
I can hear the doctor’s voice clearly. | [17, 20, 23, 27, 29, 31,32,33, 36, 41, 42, 45,46,47, 51, 54, 56] | 17 |
I feel comfortable seeing and communicating with the doctor using system. | 14 | |
Usefulness | [17, 20, 21, 23, 25, 27, 29, 32, 36, 38, 40,41,42,43, 45, 47, 53, 55, 56] | 19 |
The telemedicine visit saves me travel time. | 12 | |
The telemedicine is an acceptable way to receive healthcare services. | 8 | |
The telemedicine visit improves my access to healthcare services. | 12 | |
It is easy to access the telemedicine doctor I need. | 2 | |
I am told what to do when my symptoms get worse. | 2 | |
Privacy and Security | 8 | |
I am worried about my privacy. | 8 | |
Overall Satisfaction | [17,18,19,20, 22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43, 45,46,47,48, 50,51,52,53, 56,57,58,59,60] | 39 |
I am satisfied with the health care quality. | 7 | |
I like using this telemedicine system. | 5 | |
Overall, I am satisfied with telemedicine system. | 3 | |
Overall, I am satisfied with telemedicine visit. | [19, 20, 24, 27, 32, 33, 35,36,37,38, 42, 45, 46, 48, 50,51,52,53, 57,58,59,60] | 22 |
My telemedicine visit is as good as in-person visit. | 9 | |
I would use telemedicine services again. | [17, 18, 20, 23,24,25, 28,29,30,31,32,33, 35,36,37, 40, 42, 45, 47, 48, 50,51,52,53, 56,57,58,59] | 28 |
I would recommend the telemedicine option to other patients. | 10 | |
Expectation of improvement. | 3 |