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Table 5 Performance comparison of each department

From: Enhancing efficiency and capacity of telehealth services with intelligent triage: a bidirectional LSTM neural network model employing character embedding

 

Department Name

macro-P

macro-R

macro-F1

1

Breast Surgery

98.00%

98.88%

98.44%

2

Obstetrics

95.77%

91.07%

93.36%

3

Pediatrics

79.22%

78.21%

78.71%

4

Endocrinology

90.66%

86.15%

88.35%

5

Stomatology

94.70%

89.94%

92.26%

6

Respiratory Medicine

72.64%

72.64%

72.64%

7

Otorhinolaryngology

80.04%

80.21%

80.13%

8

Gynecology

86.60%

91.46%

88.96%

9

Cardiology

83.37%

85.93%

84.63%

10

Urology

86.47%

95.04%

90.55%

11

Gastroenterology

80.13%

84.55%

82.28%

12

Dermatology

98.49%

97.44%

97.96%

13

Ophthalmology

97.96%

99.54%

98.75%

14

Neurology

77.85%

75.61%

76.72%

15

Neurosurgery

69.71%

78.32%

73.77%

16

Otolaryngology

94.95%

96.64%

95.79%

17

Oncology

71.04%

57.78%

63.73%

18

Hematology

82.08%

80.52%

81.29%

19

Orthopedics

88.91%

91.34%

90.11%

20

Rhinology

81.47%

79.69%

80.57%