Table 6 Evaluation results of system user support feature
Group | Main criteria | Frequency (Percentage) | |
|---|---|---|---|
NO | YES | ||
User support | The system provides ways for technical support to users | 4 (28/6) | 10 (71/4) |
The system provides external resources, including some appropriate websites, to the user | 0 | 14 (100) | |
The system's content and data leveling are appropriate to its users' ability | 1 (7/2) | 13 (92/8) | |
In order to perform tasks by users, the defined paths are clear and complete enough | 2 (14/3) | 12 (85/7) | |
Features such as notice boards and sending comments for users are embedded in the system | 4 (28/6) | 10 (71/4) | |