Table 4 Participating in system optimization: approaches and user experience (n = 324)
Items | Options/responsesc | χ2 | ||
|---|---|---|---|---|
1 | 2 | 3 | ||
Approaches to participating in system developmenta | Â | Â | Â | Â 34.097c |
I demonstrate system use and put forward relevant requests to technical staff on site | 121 (37.35%) | 89 (27.47%) | 47 (14.51%) | Â |
I participate in the system development group meetings led by management as a user representative | 108 (33.33%) | 76 (23.46%) | 32 (9.88%) | Â |
I put forward system-related problems and improvement requests on the online shared documents | 106 (32.72%) | 72 (22.22%) | 42 (12.96%) | Â |
I put forward system-related problems and improvement suggestions to technical staff through private WeChat / WeChat group | 108 (33.33%) | 70 (21.6%) | 34 (10.49%) | Â |
I put forward system-related problems and improvement suggestions to the designated nurse responsible for system development | 101 (31.17%) | 104 (32.1%) | 50 (15.43%) | Â |
Experience of technical support during system implementationb | Â | Â | Â | Â Â 32.781c |
When I want to feed back the problems of the system, I know who to feed back to | 32 (9.88%) | 136 (41.98%) | 153 (47.22%) | Â |
The management take our opinions and experience seriously | 37 (11.42%) | 126 (38.89%) | 156 (48.15%) | Â |
Technical staff listens to our feedback | 51 (15.74%) | 127 (39.2%) | 143 (44.14%) | Â |
Technical staff are aware of our suggestions and experiences | 58 (17.9%) | 132 (40.74%) | 126 (38.89%) | Â |
Technical staff modify and improve the system according to our needs | 50 (15.43%) | 136 (41.98%) | 129 (39.81%) | Â |
Improvement needs can be implemented quickly enough | 65 (20.06%) | 135 (41.67%) | 99 (30.56%) | Â |
According to my experience, our feedback can be conveyed to technical staff all the way up | 47 (14.51%) | 144 (44.44%) | 130 (40.12%) | Â |
Technical staff go deep into the clinical setting to understand user requests | 74 (22.84%) | 133 (41.05%) | 98 (30.25%) | Â |