Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Cheng, Wenwei; Wang, Shiwen; Liu, Xiaofang; Wu, Yanyan; Cheng, Jin; Sun, Weichu; Yan, Xiaofang; Wang, Qi; Peng, Liai; Liu, Xiaoli; Sha, Tingting; Shi, Jingcheng; Yang, Fang

doi:10.1186/s12911-022-02002-5

BMC Medical Informatics and Decision Making

Table 7 The results of outer factor loadings and cross-loadings of the SIM_URRBMI1.0

From: Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Variables	PQ_overall	PQ_information	PQ_service	PQ_policy	PQ_institution	PQ (second order)	PE	PV	PS	PC	PT
PQ1	1.000	0.499	0.582	0.586	0.597	0.692	0.427	0.561	0.584	‒0.224	0.474
PQ2	0.428	0.898	0.496	0.515	0.439	0.595	0.287	0.444	0.460	‒0.118	0.305
PQ3	0.479	0.924	0.619	0.588	0.529	0.684	0.333	0.482	0.515	‒0.132	0.375
PQ4	0.577	0.544	0.930	0.595	0.703	0.756	0.440	0.565	0.597	‒0.216	0.467
PQ5	0.507	0.603	0.931	0.645	0.645	0.761	0.434	0.568	0.604	‒0.204	0.416
PQ6	0.533	0.546	0.610	0.788	0.584	0.757	0.448	0.596	0.624	‒0.196	0.439
PQ7	0.442	0.537	0.566	0.783	0.556	0.731	0.389	0.540	0.591	‒0.190	0.392
PQ8	0.505	0.478	0.514	0.796	0.612	0.750	0.455	0.671	0.633	‒0.267	0.524
PQ9	0.521	0.516	0.578	0.901	0.666	0.833	0.394	0.674	0.698	‒0.260	0.476
PQ10	0.512	0.500	0.565	0.903	0.681	0.836	0.421	0.680	0.708	‒0.238	0.520
PQ11	0.494	0.522	0.570	0.884	0.690	0.832	0.409	0.681	0.684	‒0.262	0.504
PQ12	0.463	0.502	0.544	0.859	0.658	0.801	0.366	0.652	0.672	‒0.280	0.481
PQ13	0.490	0.456	0.675	0.644	0.856	0.783	0.493	0.590	0.650	‒0.213	0.517
PQ14	0.507	0.418	0.583	0.573	0.836	0.726	0.478	0.565	0.597	‒0.193	0.503
PQ15	0.546	0.505	0.653	0.706	0.912	0.839	0.521	0.678	0.735	‒0.237	0.568
PQ16	0.553	0.507	0.663	0.706	0.920	0.844	0.534	0.693	0.747	‒0.255	0.575
PQ17	0.526	0.458	0.608	0.671	0.869	0.794	0.535	0.629	0.671	‒0.207	0.539
PE1	0.397	0.332	0.449	0.448	0.559	0.534	0.921	0.537	0.546	‒0.083	0.486
PE2	0.391	0.297	0.444	0.437	0.542	0.517	0.943	0.547	0.541	‒0.074	0.491
PE3	0.400	0.322	0.411	0.468	0.520	0.524	0.916	0.544	0.531	‒0.052	0.454
PV1	0.540	0.484	0.577	0.726	0.685	0.755	0.556	0.951	0.795	‒0.293	0.601
PV2	0.528	0.485	0.581	0.721	0.684	0.752	0.557	0.952	0.807	‒0.264	0.589
PS1	0.581	0.493	0.629	0.741	0.754	0.797	0.559	0.831	0.925	‒0.297	0.598
PS2	0.544	0.513	0.616	0.743	0.729	0.787	0.528	0.791	0.928	‒0.276	0.563
PS3	0.419	0.420	0.462	0.583	0.571	0.615	0.461	0.604	0.811	‒0.212	0.526
PC1	‒0.275	‒0.169	‒0.277	‒0.351	‒0.310	‒0.351	‒0.093	‒0.359	‒0.364	1.000	‒0.251
PT1	0.389	0.298	0.390	0.472	0.520	0.520	0.456	0.509	0.530	‒0.142	0.887
PT2	0.462	0.376	0.461	0.542	0.587	0.600	0.472	0.613	0.607	‒0.223	0.916

The bold numbers in the table are the outer factor loadings of the measurement variables on its corresponding latent variable, and the rest are the cross-loadings
PQ perceived quality, PE public expectations, PV perceived value, PS public satisfaction, PC public complaints, PT public trust

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ISSN: 1472-6947

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