Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Table 5 The result of a reliability test of the SIM_URRBMI1.0

Latent variables	Cronbach's α coefficient	Composite reliability coefficient
PE	0.918	0.948
PQ	0.956	0.960
PV	0.895	0.950
PS	0.867	0.919
PC	−	−
PT	0.772	0.897
PQ_overall	–	–
PQ_information	0.796	0.907
PQ_service	0.845	0.928
PQ_policy	0.933	0.946
PQ_institution	0.926	0.944

PE public expectations, PQ perceived quality, PV perceived value, PS public satisfaction, PC public complaints, PT public trust

ISSN: 1472-6947