Table 1 The latent and measurement variables of the initial SIM_URRBMI
Latent variable | First-order latent variable | Measurement variables |
|---|---|---|
Public Expectations | Â | Overall expectations (PE1) |
| Â | Expectations of URRBMI to ensure basic medical needs (PE2) | |
| Â | Expectations of URRBMI to ensure personalization of medical needs (PE3) | |
Perceived Quality | Overall quality | Overall evaluation of quality (PQ1) |
Information quality | Availability of related information (PQ2) | |
The convenience of obtaining relevant information (PQ3) | ||
Service quality | Service attitude of staff (PQ4) | |
Clarity of staff’s interpretation of relevant policies (PQ5) | ||
Policy quality | Degree of meeting basic health insurance needs (PQ6) | |
Degree of meeting personalized health insurance needs (PQ7) | ||
Payment level (PQ8) | ||
Scope of reimbursement (PQ9) | ||
Reimbursement proportion (PQ10) | ||
Deductible level (PQ11) | ||
Capitation (PQ12) | ||
Quality of institutions | Service quality of community or village committees for enrollment (PQ13) | |
Quality of payment bank or online payment platform (PQ14) | ||
Service quality of authorized medical institution (PQ15) | ||
Service quality of reimbursement in medical institution (PQ16) | ||
Service quality of authorized pharmacy (PQ17) | ||
Perceived Value | Â | Quality according to the payment (PV1) |
| Â | Payment according to the quality (PV2) | |
Public Satisfaction | Â | Overall satisfaction (PS1) |
| Â | Satisfaction compare to expectations (PS2) | |
| Â | Proximity to the ideal basic medical insurance (PS3) | |
Public Complaints | Â | Complained informally about URRBMI (PC1) |
| Â | Complained formally about URRBMI (PC2) | |
Public Trust | Â | Willingness to make positive evaluation (PT1) |
| Â | Willingness to recommend to others (PT2) |