Table 1 Survey items

System quality-functionality

 FT1. The system is effective in documenting patient clinical notes

[16]

 FT2. The system provides useful information for psychiatric clinical decision making

[17]

System quality-performance

 PF1. The system is reliable in its performance

[17]

 PF2. The system speed is good enough for my day-to-day tasks

[18]

Information quality-information completeness

 IC1. The information in the system provides sufficient breadth and depth for my daily practice

[19]

 IC2. I can accomplish all my regular tasks with the information found in the system

[19]

 IC3. The system includes all the information required for my daily practice

[19]

Information quality-information accuracy

 AC1. The information I get from the system is accurate

[20]

 AC2. The information in the system is accurate

[16]

Service quality-responsiveness

 RE1. When there is a problem with the system, the support team resolves my problems quickly

[21]

 RE2. The system provider gives me prompt service

[21]

Ease of use

 EA1. The system is easy to learn

[20]

 EA2. It is easy to master the functions in the system

[22]

Use

 US1. I use the system as part of my day-to-day tasks

[23]

 US2. I cannot accomplish my tasks without having to use the system

[23]

Organization

 OR1. The hospital’s leadership encourages the use of the system

[24]

 OR2. The hospital provides enough the system training programs

[25]

 OR3. The hospital strongly supports digital innovation

[26]

Trend

 TR1. How far has the current medical industry shifted from a paper to digital transformation?

[26]

 TR2. Do you consider digital transformation as a key business driver in your hospital?

[26]

Net Benefit

 NB1. The system helps to improve patient safety

[15]

 NB2. The system helps to improve continuity of care

[15]

 NB3. The system helps to improve quality of care

[15]

 NB4. The system helps to improve the coordination of care for the patient

[15]

 NB5. The system helps to improve my efficiency in completing tasks

[15]

 NB6. The system helps to improve our staff’s ability to access patient information

[15]

 NB7. The system helps to improve staff satisfaction

[15]

 NB8. The system helps to improve patient satisfaction

[15]