Table 2 Hospital characteristics and EMR implementation key statistics

Number of departments

17 medical and 9 operational department

Number of primary healthcare centers

12 large centers, and 15 small satellites

Appointments

14,643

Laboratory requests

8662

Radiology requests

1385

Medication requests

7162

Form creation (documentation)

7227

Command center

Numbers of calls to command center during the 2-week implementation

Total number of calls was 3,587 including 2,654 for technical issues and 933 for content help inquiries

Number of significant medication errors during the implementation due to the transition

None

Healthcare worker satisfaction-2018

Very Satisfied—24.1%

Satisfied—46.9%

Neutral—21.9%

Dissatisfied—5.7%

Very Dissatisfied—1.4%

Examples of clinical and operational improvement

Patient satisfaction

Composite patient satisfaction regarding access to care among patients attending the employee health center increased from 4/10 prior to EMR implementation to 9/10 in 2018

Example of Clinical outcomes

Improved glycemic control of the uncontrolled type 2 diabetic patients by 27% in 2019 compared to 2018 in a population of 11,495 poorly controlled diabetic patients

Efficiency

Waiting time in primary health clinics from check-in to the actual appointment averaged in hours prior to EMR implementation and decreased

after the system in 2019 to 3 min and 22 s

The appointment capacity improved from an average of 2600 per day to 4000 per day