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Table 8 Fuzzy relationship matrix

From: Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

 

Level of importance

PR 1

PR 2

PR 3

PR 4

PR 5

PR 6

PR 7

PR 8

CN 1

0.69

0.94

0.98

0.75

1.0

1.00

0.75

1.0

1.00

0.75

1.00

1.00

0.00

0.0

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.50

0.75

1.00

0.75

1.00

1.0

CN 2

0.70

0.95

0.99

0.75

1.0

1.00

0.75

1.0

1.00

0.75

1.00

1.00

0.00

0.0

0.00

0.25

0.50

0.75

0.00

0.00

0.00

0.50

0.75

1.00

0.75

1.00

1.0

CN 3

0.69

0.93

0.98

0.75

1.0

1.00

0.75

1.0

1.00

0.75

1.00

1.00

0.00

0.0

0.00

0.50

0.75

1.00

0.00

0.00

0.25

0.50

0.75

1.00

0.75

1.00

1.0

CN 4

0.66

0.91

0.97

0.00

0.0

0.00

0.00

0.0

0.25

0.00

0.00

0.25

0.75

1.0

1.00

0.75

1.00

1.00

0.75

1.00

1.00

0.75

1.00

1.00

0.50

0.75

1.0

CN 5

0.67

0.92

0.97

0.00

0.0

0.00

0.25

0.5

0.75

0.50

0.75

1.00

0.00

0.0

0.25

0.25

0.50

0.75

0.25

0.50

0.75

0.00

0.00

0.25

0.00

0.25

0.5

CN 6

0.69

0.94

0.99

0.00

0.0

0.25

0.00

0.0

0.25

0.00

0.00

0.25

0.75

1.0

1.00

0.75

1.00

1.00

0.75

1.00

1.00

0.75

1.00

1.00

0.75

1.00

1.0

CN 7

0.68

0.93

0.99

0.25

0.5

0.75

0.25

0.5

0.75

0.25

0.50

0.75

0.75

1.0

1.00

0.50

0.75

1.00

0.75

1.00

1.00

0.75

1.00

1.00

0.75

1.00

1.0

CN 8

0.66

0.91

0.98

0.00

0.0

0.00

0.25

0.5

0.75

0.00

0.25

0.50

0.25

0.5

0.75

0.00

0.25

0.50

0.50

0.75

1.00

0.25

0.50

0.75

0.75

1.00

1.0

Relative importance (Fuzzy)

1.7

3.3

3.9

2.1

4.2

5.6

2.1

4.2

5.6

1.7

3.2

3.9

2.0

4.4

5.9

2.0

3.9

4.9

2.7

5.4

6.9

3.4

6.5

7.4

Relative importance (Crisp)

3.1

4.1

4.1

3.1

4.3

3.8

5.2

6.1

Relative importance (%)

9.29

12.11

12.12

9.17

12.62

11.17

15.32

18.20

Ranking

7

5

4

8

3

6

2

1