Table 5 Top three drivers of patient satisfaction in the registration stage
From: Exploring drivers of patient satisfaction using a random forest algorithm
Determinants | Rank | Importance score | Question code | Survey question |
|---|---|---|---|---|
Patient-related determinants | 1st | 0.20 | 1.3_Age | Age group |
| Â | 2nd | 0.11 | 1.1_Nationality | Nationality |
| Â | 3rd | 0.10 | 1.4_PTN | Patient type (e.g., new patient and established patient) |
Provider-related determinants | 1st | 0.11 | CT3_S | Total time taken for registration (time-related) |
| Â | 2nd | 0.07 | CT2_S | Time taken upon arrival to acknowledge you at the registration desk (time-related) |
| Â | 3rd | 0.07 | CP1_S | Knowledge of the registration staff whilst handling the registration process (procedure-related) |