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Table 2 Factors related to operator-, patient, and/or CDSS-integrated characteristics impacting consistency of TT decisions

From: Consistency of decision support software-integrated telephone triage and associated factors: a systematic review

 

Included articles

Belman [20]

Brasseur [21]

Dale [14]

Monaghan [13]

O’Cathain [15]

O’Cathain [22]

Varley [23]

Compared CDSS consistency

Yes

Yes

Other factors identified

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Operator

Yes

Yes

Yes

Yes

Yes

Yes

 Length of experience

x

 Type of experience

x

x

x

x

x

 Flexibility of decisiona

x

x

x

CDSS

Yes

Yes

 Inter–system consistency

x

 Effectivenessb

x

x

Patient

Yes

 Age of patient

x

-

  1. TT telephone triage, CDSS computerized decision support software
  2. aPrioritization of nurse-operator’s professional knowledge; option to overrule CDSS triage decision
  3. bValidity of CDSS