Table 1 Summary of study characteristics
Reference | Country | Study design | Sample size | Operator details | Flexibility of decision | CDSS details | Patient details |
|---|---|---|---|---|---|---|---|
Belman [20] | United States of America | Cross sectional with prospective data collection | n = 210 calls | n = 15 pediatric nurses with over 6mts of triageur experience | Yes | AHTCP | Pediatrics |
Dale [14] | United Kingdom | Cross sectional, retrospective | n = 10 188 calls | n = 25 nurses experienced in community nursing and/or general practice | Not specified | TAS | Not specified |
O’Cathain [15] | United Kingdom | Cross sectional | n = 119 calls | n = 1 NHS Direct nurse per call center, A&E experienced nurses with 3 months of experience with software | Yes (TAS); No (Access, Centramax); Not specified (Personal Health Adviser, AXA Assistance) | TAS; Personal Health Adviser (McKesson HBOC); Centramax (McKesson HBOC); AXA Assistance | Not specified |
Varley [23] | United Kingdom | Cross sectional | n = 4474 calls | Practice nurses and nurse practitioners (n = 45) | Yes | Plain Healthcare | Not specified |
Brasseur [21] | Belgium | Prospective, longitudinal study | n = 2600 calls | n = 10 nurses specialized in emergency care nurses with at least 2 years of prior experience | Yes | SALOMON algorithm | Not specified |
O’Cathain [22] | United Kingdom | Cross sectional | n = 60 794 calls | n = 296 nurses | Not specified | AXA Assistance; Centramax; TAS; Access software | Not specified |
Monaghan [13] | United Kingdom | Observational | n = 1281 calls | n = 22 Registered Sick Children Nurses (RSCNs) and Registered Nurses (RNs) | Not specified | TAS2 | Pediatrics |