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Table 1 Summary of study characteristics

From: Consistency of decision support software-integrated telephone triage and associated factors: a systematic review

Reference Country Study design Sample size Operator details Flexibility of decision CDSS details Patient details
Belman [20] United States of America Cross sectional with prospective data collection n = 210 calls n = 15 pediatric nurses with over 6mts of triageur experience Yes AHTCP Pediatrics
Dale [14] United Kingdom Cross sectional, retrospective n = 10 188 calls n = 25 nurses experienced in community nursing and/or general practice Not specified TAS Not specified
O’Cathain [15] United Kingdom Cross sectional n = 119 calls n = 1 NHS Direct nurse per call center, A&E experienced nurses with 3 months of experience with software Yes (TAS); No (Access, Centramax); Not specified (Personal Health Adviser, AXA Assistance) TAS; Personal Health Adviser (McKesson HBOC); Centramax (McKesson HBOC); AXA Assistance Not specified
Varley [23] United Kingdom Cross sectional n = 4474 calls Practice nurses and nurse practitioners (n = 45) Yes Plain Healthcare Not specified
Brasseur [21] Belgium Prospective, longitudinal study n = 2600 calls n = 10 nurses specialized in emergency care nurses with at least 2 years of prior experience Yes SALOMON algorithm Not specified
O’Cathain [22] United Kingdom Cross sectional n = 60 794 calls n = 296 nurses Not specified AXA Assistance; Centramax; TAS; Access software Not specified
Monaghan [13] United Kingdom Observational n = 1281 calls n = 22 Registered Sick Children Nurses (RSCNs) and Registered Nurses (RNs) Not specified TAS2 Pediatrics
  1. AHTCP Pediatric Triage and Advice System’s computer-based telephone triage algorithms, TAS Plain Software telephone advice system