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The sense-making work that people do individually and collectively when they are faced with online self-diagnosis and seeking online health information
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The relational work that people do individually and collectively to build and sustain online health information seeking
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The operational work that people do by investing effort and time to engage in online self-diagnosis and seeking online health information and to use this information in consultations
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The appraisal work that people do when online self-diagnosing or seeking online health information that affects them and others around them
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Differentiation:
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Initiation
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Interactional workability
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Systemization
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How a set of practices are different from each other
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Key participants driving a set of practices forward
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Interactional work people do with each other in consultations and other everyday settings
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Collecting information to determine how effective and useful it is
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Communal specification:
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Enrolment
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Relational integration
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Communal appraisal
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A shared understanding of aims and benefits of a set of practices
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Strategies used to engage in tasks and help secure implementation
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Communicating reliable knowledge about tasks to build accountability and maintain confidence
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Working together to determine and evaluate the worth of a set of practices
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Individual specification:
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Legitimation
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Skill set workability
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Individual appraisal
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An understanding of the responsibilities around a task and practices
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The belief that the set of practices is correct and if it is right to be involved
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Task allocation and performances
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Working as individuals to appraise the effects on themselves
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Internalization:
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Activation
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Contextual Integration
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Reconfiguration
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Understanding the benefits and values of a set of practices
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Defining actions, behaviours and procedures needed to sustain a practice and stay involved
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Managing a set of practices through the allocation of different kinds of resources
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Redefining procedures or modifying practices.
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