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Table 1 Translation of the standards through the process framework of the development of cooperative inter-organizational relationships

From: Standards as applied in reality: a case study on the translation of standards in eHealth evaluation practice

ProcessMASTEQ-5D-5 LPSQ-18CANE-S
NegotiationsExpectations:
- Evaluation domains in the framework should be relevant to the contractual scope
Uncertainties:
No issues observed
Bargaining:
No issues observed
Expectations:
- Validity in all project locations
- Adequacy for the patient group
Uncertainties:
How should the expectations be aligned when the planned standard is not valid in some project locations?
Bargaining:
Whether to use a common valid but generic standard or a disease-specific, but different standards for different locations
Expectations:
- Validity in all project locations
- Adequacy for the patient group
Uncertainties:
No issues observed
Bargaining:
- What is the best way to capture patient perceptions?
Expectations:
- Validity in all project locations
- Adequacy for the patient group
Uncertainties:
No issues observed
Bargaining:
- Lack of experience
- Human resources needed
Commitments- Usage of MAST approved standards- Generic standard EQ-5D-5 L selected- Mixed method approach selected
After re-negotiation,
It was decided to only use a qualitative interview
- Qualitative interview approach selected
ExecutionsOperationalizing evaluation domains of MAST- Terms for data collection defined- Terms for data collection defined
- Re-negotiated the use of PSQ-18 after doubts emerged
- Defining the interview protocol
- Terms for data collection defined
- Defining the interview protocol
Translation strategy usedAddition: An extra evaluation domain was added to the MAST domainsCopying: EQ-5D-5 L was applied in its original formAlteration: Some PSQ-18 elements were converted to questions in a customized qualitative interviewAlteration: Some CANE-S elements were converted to questions in a customized qualitative interview
  1. MAST is a Model for Assessment of Telemedicine Applications [27]; EQ-5D-5 L is a EuroQoL five-dimension questionnaire to assess health-related quality of life [15, 16]; PSQ-18 is a Patient Satisfaction Questionnaire [28]; CANE-S is a Camberwell Assessment of Need for the Elderly – Short Form [29, 30]