Fig. 2

Auto referral model. To automatically refer patients it is important that they have given consent to do so beforehand. If a caregiver is able to directly step in, this will only have to be announced before they take over the interaction. If this is not possible, the model distinguishes between crisis and no crisis situations. In a direct crisis situation, the caregiver is alerted and prompted to act, while the user is also given contact information. If no direct crisis is present, the incentive for seeking contact lies with the user, while the caregiver is still informed as safety net