How do patients value and prioritize patient portal functionalities and usage factors? A conjoint analysis study with chronically ill patients

Table 3 General conjoint analysis of all respondents | Levels 2 and 3 compared to level 1

Attribute	Level	LogLike Diff.	P-Value
Accessibility	1. Portal can be accessed via a computer (laptop and/or desktop)	*
	2. Portal can be accessed via a tablet (for example iPad)	−0.922	< 0.001
	3. Portal can be accessed via a smartphone (for example iPhone)	−1.086	< 0.001
Login	1. Username and password	*
	2. DigiD with SMS verification	0.004	0.900
	3. Username, password and SMS verification	0.018	0.540
Interoperability	1. No export of data	*
	2. Export of data to non-interoperable format (e.g. PDF)	0.259	< 0.001
	3. Export of data to interoperable format (e.g. Continuous Care Document)	0.165	< 0.001
Availability of information	1. Direct publication of info	*
	2. Information delayed until discussed with provider	−0.024	0.460
	3. Available after 2 weeks independent if discussed with provider	−0.184	< 0.001
Content	1. Reports and basic information (e.g. medication overviews)	*
	2. Reports and basic information and professional summary	0.312	< 0.001
	3. Complete uncensored medical file	0.303	< 0.001
Number of providers	1. Contains information about one provider (e.g. hospital or general practitioner)	*
Number of providers	2. Contains information about multiple providers (e.g. hospitals and general practitioner)	0.290	< 0.001
Patient-provider communication	1. No possibility to ask online questions	*
	2. Possibility to ask questions about medical data in the portal or about earlier visits	0.684	< 0.001
	3. Online in-patient consult	0.539	< 0.001

ISSN: 1472-6947