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Table 1 Inputs to the financial assessment of the B2C telemonitoring of chronic heart failure (in US dollars)

From: Assessment of a Business-to-Consumer (B2C) model for Telemonitoring patients with Chronic Heart Failure (CHF)

Items

Inputs

Sign-up/maintenance fee (per year)

$50

Subscription fee (per month)

$25

Support technician (IT) remuneration in Singapore (per year)

$21,162

Support technician (IT) remuneration in The Netherlands (per year)

$26,999

Support technician (IT) remuneration in the USA (per year)

$41,606

Registered nurse remuneration in Singapore (per year)

$26,889

Registered nurse remuneration in The Netherlands (per year)

$24,102

Registered nurse remuneration in the USA (per year)

$58,371

Operation manger remuneration in Singapore (per year)

$48,629

Operation manger remuneration in The Netherlands (per year)

$58,200

Operation manger remuneration in the USA (per year)

$60,572

Office rent (per employee, per month)

$600

Office supplies (per employee, per year)

$200

Call-centre services (per agent, per month)

$50

Back-end services (per month)

$189

App development (per year)

$750,000

Video education (52 videos per year)

$250,000

Mass-media promotion (per addressable market member)

$1.00

Cost to Acquire a Loyal User (CALU)

$2.51

  1. Remuneration consisting of salary, bonus, profit sharing and commission (Source: www.payscale.com )
  2. Cost per Loyal User Index: April 2016 (Source www.fiksu.com )