Skip to main content

Table 2 Classification of outcomes measured by iEHR evaluations

From: The value of connected health information: perceptions of electronic health record users in Canada

Dimension of benefit evaluation framework Item(s) for comparison across evaluations Outcomes from evaluations Total number of evaluations available for comparison (maximum of 6)
Positive Mixed/Neutral Negative
System quality Performance and reliability 3 1 0 4
Security and privacy 4 0 0 4
Service quality Training and support 3 1 0 4
Information quality Overall quality of information 3 0 0 3
Enables access to information previously accessed through another process 3 0 0 3
Layout and format 3 0 1 4
Accuracy 4 1 0 5
Provided quickly/available when needed 6 0 0 6
User satisfaction Overall satisfaction 4 1 0 5
Ease of use 4 0 0 4
Integrated into workflow/makes job easier 5 0 1 6
Productivity Overall productivity 3 0 1 4
Efficiency in accessing diagnostic imaging 4 0 0 4
Appropriate resource utilization (duplication in lab/DI) 3 1 0 4
Efficiency in accessing lab results 3 0 0 3
Reduced need to obtain information manually 1 2 0 3
Quality Clinical decision support 3 2 0 5
Quality of care 3 0 1 4
Sharing of information among providers 4 0 0 4
Information source on patient care provided by another provider/setting 3 0 0 3
Enhanced ability to coordinate care 2 0 0 2