Table 2 Classification of outcomes measured by iEHR evaluations
From: The value of connected health information: perceptions of electronic health record users in Canada
Dimension of benefit evaluation framework | Item(s) for comparison across evaluations | Outcomes from evaluations | Total number of evaluations available for comparison (maximum of 6) | ||
|---|---|---|---|---|---|
Positive | Mixed/Neutral | Negative | |||
System quality | Performance and reliability | 3 | 1 | 0 | 4 |
Security and privacy | 4 | 0 | 0 | 4 | |
Service quality | Training and support | 3 | 1 | 0 | 4 |
Information quality | Overall quality of information | 3 | 0 | 0 | 3 |
Enables access to information previously accessed through another process | 3 | 0 | 0 | 3 | |
Layout and format | 3 | 0 | 1 | 4 | |
Accuracy | 4 | 1 | 0 | 5 | |
Provided quickly/available when needed | 6 | 0 | 0 | 6 | |
User satisfaction | Overall satisfaction | 4 | 1 | 0 | 5 |
Ease of use | 4 | 0 | 0 | 4 | |
Integrated into workflow/makes job easier | 5 | 0 | 1 | 6 | |
Productivity | Overall productivity | 3 | 0 | 1 | 4 |
Efficiency in accessing diagnostic imaging | 4 | 0 | 0 | 4 | |
Appropriate resource utilization (duplication in lab/DI) | 3 | 1 | 0 | 4 | |
Efficiency in accessing lab results | 3 | 0 | 0 | 3 | |
Reduced need to obtain information manually | 1 | 2 | 0 | 3 | |
Quality | Clinical decision support | 3 | 2 | 0 | 5 |
Quality of care | 3 | 0 | 1 | 4 | |
Sharing of information among providers | 4 | 0 | 0 | 4 | |
Information source on patient care provided by another provider/setting | 3 | 0 | 0 | 3 | |
Enhanced ability to coordinate care | 2 | 0 | 0 | 2 | |