Table 2 Super user behaviors shared across units
Super user behaviors that supported implementation | Super user behaviors that challenged implementation |
|---|---|
(1) Reporting problems with the EHR to someone in a position to fix it | (1) Losing patience with coworkers |
(2) Employing teaching strategies that promoted “learning by doing” | (2) Losing track of what material was taught to whom |
(3) Providing extra support to individuals struggling with the change | (3) Spreading negative opinions about the EHR |
(4) Creating workarounds that undermined the appropriate use of the EHR |