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Table 2 Super user behaviors shared across units

From: A mixed methods study of how clinician ‘super users’ influence others during the implementation of electronic health records

Super user behaviors that supported implementation Super user behaviors that challenged implementation
(1) Reporting problems with the EHR to someone in a position to fix it (1) Losing patience with coworkers
(2) Employing teaching strategies that promoted “learning by doing” (2) Losing track of what material was taught to whom
(3) Providing extra support to individuals struggling with the change (3) Spreading negative opinions about the EHR
  (4) Creating workarounds that undermined the appropriate use of the EHR