Requests for Information about |
---|
Symptoms, problems, or diseases |
Psychosocial problems |
The physical examination |
Tests or diagnostic procedures |
Medications or treatments |
Prevention |
Patient – provider relationship |
Other physicians |
3rd party payer or managed care issue |
Other administrative issues |
Other requests for information |
Requests for Action |
Physical examination |
Laboratory tests, x-rays, or other studies |
Referral to other physician(s) |
Referral to non-physician(s) |
Medications or treatments |
Administrative action: 3rd party payer |
Administrative Action – Other |
Other request for action |
Physician responses to patient requests |
Ignores |
Acknowledges only |
Fulfils (performs action or gives info) |
Partially fulfils |
Negotiates, with fulfilment |
Negotiates, with partial fulfilment |
Negotiates, with denial |
Denies |