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Table 2 Service delivery and hospital reputation perceptions – doctors, nurses and administrators

From: Information technology systems in public sector health facilities in developing countries: the case of South Africa

Doctors Absolutely disagree Strongly disagree Somewhat disagree Neither agree nor disagree Somewhat agree Strongly agree Absolutely Agree Total t-value p-value Significance
Patient waiting times for admissions have decrease 2 3 1 3 3 6 0 18 -0.0914 0.9283  
Patient waiting times to be seen by a doctor or nurse are decreased 1 4 2 0 6 4 0 17 -0.4756 0.6412  
Patient overall satisfaction with care received is higher 1 2 1 3 4 5 2 18 0.9382 0.3621  
I am treating more patients per shift in the outpatient/ward/where I work 2 4 2 3 4 4 1 20 -0.7749 0.4484  
There is increased satisfaction with the overall working conditions in the hospital 1 1 1 3 5 6 3 20 1.7130 0.1039  
The hospital has enjoyed improved service delivery 1 2 1 3 1 9 2 19 1.6998 0.1074  
Nurses
Patient waiting times for admissions have decrease 0 4 3 3 4 15 8 37 2.7761 0.0088 +
Patient waiting times to be seen by a doctor or nurse are decreased 1 0 1 5 10 17 4 38 1.9725 0.0563  
Patient overall satisfaction with care received is higher 1 0 1 1 12 18 6 39 2.9657 0.0053 +
I am treating more patients per shift in the outpatient/ward/where I work 0 3 2 6 8 10 8 37 2.1513 0.0384 +
There is increased satisfaction with the overall working conditions in the hospital 0 1 7 2 9 14 7 40 2.2247 0.0321 +
The hospital has enjoyed improved service delivery 1 1 2 1 12 15 6 38 2.6109 0.0131 +
Administrators
Patient waiting times for admissions have decrease 1 1 1 2 2 10 8 25 2.6938 0.0130 +
Patient waiting times to be seen by a doctor or nurse are decreased 0 1 1 2 3 11 5 23 3.3013 0.0034 +
Patient overall satisfaction with care received is higher 0 0 0 5 5 10 2 22 2.1914 0.0404 +
I believe more patients are treated per shift as a result of the system 0 1 0 2 2 9 10 24 4.8093 0.0001 +
There is increased satisfaction with the overall working conditions in the hospital 0 3 0 1 4 10 10 28 3.5554 0.0015 +
The hospital has enjoyed improved service delivery 0 1 0 2 2 18 6 29 5.3258 0.0000 +