Table 2 Service delivery and hospital reputation perceptions – doctors, nurses and administrators
Doctors | Absolutely disagree | Strongly disagree | Somewhat disagree | Neither agree nor disagree | Somewhat agree | Strongly agree | Absolutely Agree | Total | t-value | p-value | Significance |
|---|---|---|---|---|---|---|---|---|---|---|---|
Patient waiting times for admissions have decrease | 2 | 3 | 1 | 3 | 3 | 6 | 0 | 18 | -0.0914 | 0.9283 | Â |
Patient waiting times to be seen by a doctor or nurse are decreased | 1 | 4 | 2 | 0 | 6 | 4 | 0 | 17 | -0.4756 | 0.6412 | Â |
Patient overall satisfaction with care received is higher | 1 | 2 | 1 | 3 | 4 | 5 | 2 | 18 | 0.9382 | 0.3621 | Â |
I am treating more patients per shift in the outpatient/ward/where I work | 2 | 4 | 2 | 3 | 4 | 4 | 1 | 20 | -0.7749 | 0.4484 | Â |
There is increased satisfaction with the overall working conditions in the hospital | 1 | 1 | 1 | 3 | 5 | 6 | 3 | 20 | 1.7130 | 0.1039 | Â |
The hospital has enjoyed improved service delivery | 1 | 2 | 1 | 3 | 1 | 9 | 2 | 19 | 1.6998 | 0.1074 | Â |
Nurses | |||||||||||
Patient waiting times for admissions have decrease | 0 | 4 | 3 | 3 | 4 | 15 | 8 | 37 | 2.7761 | 0.0088 | + |
Patient waiting times to be seen by a doctor or nurse are decreased | 1 | 0 | 1 | 5 | 10 | 17 | 4 | 38 | 1.9725 | 0.0563 | Â |
Patient overall satisfaction with care received is higher | 1 | 0 | 1 | 1 | 12 | 18 | 6 | 39 | 2.9657 | 0.0053 | + |
I am treating more patients per shift in the outpatient/ward/where I work | 0 | 3 | 2 | 6 | 8 | 10 | 8 | 37 | 2.1513 | 0.0384 | + |
There is increased satisfaction with the overall working conditions in the hospital | 0 | 1 | 7 | 2 | 9 | 14 | 7 | 40 | 2.2247 | 0.0321 | + |
The hospital has enjoyed improved service delivery | 1 | 1 | 2 | 1 | 12 | 15 | 6 | 38 | 2.6109 | 0.0131 | + |
Administrators | |||||||||||
Patient waiting times for admissions have decrease | 1 | 1 | 1 | 2 | 2 | 10 | 8 | 25 | 2.6938 | 0.0130 | + |
Patient waiting times to be seen by a doctor or nurse are decreased | 0 | 1 | 1 | 2 | 3 | 11 | 5 | 23 | 3.3013 | 0.0034 | + |
Patient overall satisfaction with care received is higher | 0 | 0 | 0 | 5 | 5 | 10 | 2 | 22 | 2.1914 | 0.0404 | + |
I believe more patients are treated per shift as a result of the system | 0 | 1 | 0 | 2 | 2 | 9 | 10 | 24 | 4.8093 | 0.0001 | + |
There is increased satisfaction with the overall working conditions in the hospital | 0 | 3 | 0 | 1 | 4 | 10 | 10 | 28 | 3.5554 | 0.0015 | + |
The hospital has enjoyed improved service delivery | 0 | 1 | 0 | 2 | 2 | 18 | 6 | 29 | 5.3258 | 0.0000 | + |