Table 2 Categorization of problems based on evaluation questions and mean problem severity
Category based on evaluation questions | n (%) | Severity n (%) | Average severity | |||
|---|---|---|---|---|---|---|
Cosmetic | Minor | Major | Catastrophe | |||
Notifying of action at hand | 47 (41.22) | 2 (4.25) | 22 (46.80) | 16 (34.04) | 7 (14.89) | 2.16 ± 0.80 |
Existence of necessary controls | 15 (13.15) | 0 | 11 (73.33) | 4 (26.66) | 0 | 1.92 ± 0.50 |
Visibility and clarity of controls for users | 27 (23.68) | 0 | 10 (37.03) | 16 (59.25) | 1 (3.70) | 2.21 ± 0.53 |
User perception of the work process in the system | 25 (21.92) | 1 (4) | 10 (40) | 11 (44) | 3 (12) | 2.17 ± 0.74 |
Total | 3 (2.63) | 53 (46.49) | 47 (41.22) | 11 (9.64) | ||