Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Table 9 The results of the direct effects analysis for the SIM_URRBMI1.0

Direct path	Coefficient	SE	T	P	95% CI
Direct path	Coefficient	SE	T	P	Lower	Upper
PE → PQ	0.568	–	–	–	–	–
PE → PV	0.204	0.027	7.372	< 0.001	0.145	0.253
PE → PS	0.070	0.021	3.362	0.001	0.034	0.119
PQ → PV	0.676	0.021	31.964	< 0.001	0.639	0.720
PQ → PS	0.421	0.028	14.960	< 0.001	0.361	0.474
PV → PS	0.467	0.032	14.698	< 0.001	0.404	0.528
PS → PC	‒0.243	0.020	11.847	< 0.001	‒0.280	‒0.202
PS → PT	0.634	0.020	31.305	< 0.001	0.596	0.674
PE → PQ_overall	0.428	0.027	15.651	< 0.001	0.373	0.477
PE → PQ_information	0.344	0.026	12.981	< 0.001	0.290	0.393
PE → PQ_service	0.471	0.026	18.247	< 0.001	0.413	0.518
PE → PQ_policy	0.487	0.025	19.415	< 0.001	0.437	0.534
PE → PQ_institution	0.584	0.023	25.431	< 0.001	0.534	0.624
PQ_overall → PQ	0.069	0.002	36.692	< 0.001	0.066	0.073
PQ_information → PQ	0.110	0.003	31.786	< 0.001	0.103	0.117
PQ_service → PQ	0.135	0.003	47.898	< 0.001	0.130	0.142
PQ_policy → PQ	0.472	0.006	76.267	< 0.001	0.462	0.485
PQ_institution → PQ	0.354	0.005	64.894	< 0.001	0.343	0.364

SE standard error, PE public expectations, PQ perceived quality, PV perceived value, PS public satisfaction, PC public complaints, PT public trust

ISSN: 1472-6947