Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Table 8 The results of the Fornell‒Larcker standard for the SIM_URRBMI1.0

	PQ	PQ_ overall	PQ_ information	PQ_ service	PQ_ policy	PQ_ institution	PE	PV	PS	PC	PT
PQ	0.768
PQ_overall	0.692	1.000
PQ_Information	0.705	0.499	0.911
PQ_service	0.815	0.582	0.616	0.931
PQ_policy	0.937	0.586	0.608	0.666	0.846
PQ_institution	0.908	0.597	0.534	0.724	0.753	0.879
PE	0.567	0.427	0.342	0.470	0.486	0.583	0.927
PV	0.792	0.561	0.510	0.609	0.760	0.720	0.585	0.951
PS	0.830	0.584	0.536	0.646	0.780	0.776	0.582	0.842	0.890
PC	‒0.286	‒0.224	‒0.138	‒0.226	‒0.286	‒0.252	‒0.076	‒0.293	‒0.297	1.000
PT	0.623	0.474	0.376	0.475	0.565	0.616	0.515	0.625	0.633	‒0.205	0.902

The bold numbers in the table are the square roots of AVE for each latent variable
PQ perceived quality, PE public expectations, PV perceived value, PS public satisfaction, PC public complaints, PT public trust

ISSN: 1472-6947