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Table 6 The result of convergence validity test for the SIM_URRBMI1.0

From: Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme

Latent variables

Measurement variable

Outer factor loading

Outer factor loading (second order)

AVE

PE

PE1

0.921

–

 
 

PE2

0.943

–

 
 

PE3

0.916

–

 

PQ

–

–

–

0.590

PQ_overall

PQ1

1.000

0.692

1.000

PQ_information

PQ2

0.898

0.595

0.830

PQ3

0.924

0.684

PQ_service

PQ4

0.930

0.756

0.866

PQ5

0.931

0.761

PQ_policy

PQ6

0.788

0.757

0.716

PQ7

0.783

0.731

PQ8

0.796

0.750

PQ9

0.901

0.833

 
 

PQ10

0.903

0.836

 

PQ11

0.884

0.832

 

PQ12

0.859

0.801

PQ_institution

PQ13

0.856

0.783

0.759

PQ14

0.836

0.726

PQ15

0.912

0.839

PQ16

0.920

0.844

PQ17

0.869

0.794

PV

PV1

0.951

–

0.905

PV2

0.952

–

PS

PS1

0.925

–

0.791

PS2

0.928

–

PS3

0.811

–

PC

PC1

1.000

–

1.000

PT

PT1

0.887

–

0.813

PT2

0.916

–

  1. AVE average variance extraction, PE public expectations, PQ perceived quality, PV perceived value, PS public satisfaction, PC public complaints, PT public trust