Latent variables | Measurement variable | Outer factor loading | Outer factor loading (second order) | AVE |
---|---|---|---|---|
PE | PE1 | 0.921 | – |  |
 | PE2 | 0.943 | – |  |
 | PE3 | 0.916 | – |  |
PQ | – | – | – | 0.590 |
PQ_overall | PQ1 | 1.000 | 0.692 | 1.000 |
PQ_information | PQ2 | 0.898 | 0.595 | 0.830 |
PQ3 | 0.924 | 0.684 | ||
PQ_service | PQ4 | 0.930 | 0.756 | 0.866 |
PQ5 | 0.931 | 0.761 | ||
PQ_policy | PQ6 | 0.788 | 0.757 | 0.716 |
PQ7 | 0.783 | 0.731 | ||
PQ8 | 0.796 | 0.750 | ||
PQ9 | 0.901 | 0.833 | Â | |
 | PQ10 | 0.903 | 0.836 | |
 | PQ11 | 0.884 | 0.832 | |
 | PQ12 | 0.859 | 0.801 | |
PQ_institution | PQ13 | 0.856 | 0.783 | 0.759 |
PQ14 | 0.836 | 0.726 | ||
PQ15 | 0.912 | 0.839 | ||
PQ16 | 0.920 | 0.844 | ||
PQ17 | 0.869 | 0.794 | ||
PV | PV1 | 0.951 | – | 0.905 |
PV2 | 0.952 | – | ||
PS | PS1 | 0.925 | – | 0.791 |
PS2 | 0.928 | – | ||
PS3 | 0.811 | – | ||
PC | PC1 | 1.000 | – | 1.000 |
PT | PT1 | 0.887 | – | 0.813 |
PT2 | 0.916 | – |