Table 3 Patient safety and quality of care benefits associated with My Health Record (MHR) use (responses from a subsample of users only; n = 31)

Can you remember a time MHR has been critical to a patients' care?

19

54.29

MHR was critical because it provided access to the patient’s medical or medication history when*

17

89.47

 The patient was unconscious and/or couldn’t communicate

8

47.06

 The patient omitted information or didn’t know

5

29.41

 Other

4

23.53

Benefits of using MHR

36

100

 Efficiencies for staff

33

91.67

 Efficiencies for patients

31

86.11

 Cost savings for the hospital

13

36.11

 Improved patient outcomes

26

72.22

 Improved patient care

29

80.56

 Access to information critical for patient safety

35

97.22

 Influences decision making

29

80.56

 Improves confidence in decision making

24

66.67

 Decreases the time spent chasing information from other health services or professionals

31

86.11

 Decreases the time spent communicating information to other health services or professionals

28

77.78

 Provides clinical information that clinician’s do not normally have access to

27

75.00

 Substitutes how clinician’s currently retrieve supplementary clinical information

19

52.78

 Prevents staff from ordering a duplicate diagnostic test

21

58.33

 Improved communication between services_

1

2.78

 Access to information after hours_

1

2.78

 Greater coordination of care_

1

2.78

 Other

2

33.33

Patient types that benefit the most from MHR use^b

36

100.00

 Chronic and complex care

28

77.78

 Indigenous

4

11.11

 Inter-regional or interstate

10

27.78

 Mental health

9

25.00

 Culturally and linguistically diverse

20

55.56

 Paediatric

1

2.78

 Residential aged care

10

27.78

 Unconscious

21

58.33

 Other

1

2.78