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Table 5 Comparison of the two methods in recognizing problems according to usability attributes

From: Comparison of usability evaluation methods for a health information system: heuristic evaluation versus cognitive walkthrough method

Usability methods

HE

N (%)

CW

N (%)

Chi-square tests

Only HE

N (%)

Only CW

N (%)

Both HE and CW

N (%)

Usability attributes

      

Efficiency

13 (12.5)

6 (25)

0.0108

12 (12.5)

5 (31.2)

1 (12.5)

Effectiveness

35 (33.7)

2 (8.3)

 < 0.001

34 (35.4)

1 (6.2)

1 (12.5)

Satisfaction

22 (21.2)

2 (8.3)

 < 0.001

22 (23)

2 (12.5)

0 (0)

Learnability

18 (17.3)

8 (33.3)

0.05

15 (15.6)

5 (31.2)

3 (37.5)

Memorability

5 (4.8)

4 (16.7)

0.739

3 (3.1)

2 (12.5)

2 (25)

Errors

11 (10.6)

2 (8.3)

0.013

10 (10.4)

1 (6.2)

1 (12.5)

Total

104 (100)

24 (100)

 < 0.001

   

Percentage of the problems recognized by the two methods to the total number of problems

   

96 (80)

16 (13.3)

8 (6.7)