Using information technology to optimize the identification process for outpatients having blood drawn and improve patient satisfaction

Table 3 Comparison of patients' satisfaction between the two groups

Group	Total cases (n)	Very satisfied (n/%)	Satisfied (n/%)	General (n/%)	Unsatisfied (n/%)	Satisfaction rate
Pre optimization group	959	556/57.98	349/36.40	23/2.40	31/3.23	94.37
Post optimization group	1011	699/69.14	295/29.17	8/0.79	9/0.89	98.32
χ²	–	16.234	8.517	12.054	13.409	20.973
P	–	< 0.001	0.032	< 0.001	< 0.001	< 0.001

ISSN: 1472-6947