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Table 4 Relationship levels, their respective symbols, and fuzzy numbers.

From: Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

Relationship level

Linguistic variable symbol

Fuzzy numbers

a

m

b

Very low

VL

0.0

0.0

0.25

Low

L

0.0

0.25

0.5

Average

A

0.25

0.5

0.75

Strong

S

0.5

0.75

1.0

Very strong

VS

0.75

1.0

1.0

Non-existent