From: Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital
Relationship level
Linguistic variable symbol
Fuzzy numbers
a
m
b
Very low
VL
0.0
0.25
Low
L
0.5
Average
A
0.75
Strong
S
1.0
Very strong
VS
Non-existent
–