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Table 4 The teleconsultation service analysis

From: Teleconsultation demand classification and service analysis

Criteria (actual) Demand
All Erratic Lumpy Slow
Mean demand days (MDD) 275.40 533.86 349.65 113.74
Mean service days (MSD) 195.79 377.43 231.71 96.74
Ratio = MDD/MSD 1.41 1.41 1.51 1.18
Mean waiting time (h) 31.78 30.86 32.82 33.33
Mean intervals per week 1.17 0.99 1.52 0.96
Mean internal length (day) 4.18 1.74 2.37 6.72