Table 4 The teleconsultation service analysis
From: Teleconsultation demand classification and service analysis
Criteria (actual) | Demand | |||
|---|---|---|---|---|
All | Erratic | Lumpy | Slow | |
Mean demand days (MDD) | 275.40 | 533.86 | 349.65 | 113.74 |
Mean service days (MSD) | 195.79 | 377.43 | 231.71 | 96.74 |
Ratio = MDD/MSD | 1.41 | 1.41 | 1.51 | 1.18 |
Mean waiting time (h) | 31.78 | 30.86 | 32.82 | 33.33 |
Mean intervals per week | 1.17 | 0.99 | 1.52 | 0.96 |
Mean internal length (day) | 4.18 | 1.74 | 2.37 | 6.72 |