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Table 1 Key stakeholders (in alphabetical order) and their main concerns

From: Designing a reference architecture for health information systems

Role

Concerns

Administrative staff

Wants easy data entering and retrieval

Automated data source

A protocol to safely upload data from heart rate monitor, wearable technology, medical robots, et cetera

Care professional

Wants system to be easy to use such that information can be quickly entered, retrieved, and shared

Government

Wants the system to comply with all their regulatory standards

Healthcare manager

Needs system to provide overviews and reports

HIS developer

Develops system in time within the planned budget

Insurance company

Wants compatibility with their system for reimbursement

Laboratory

Wants compatibility with their measurement devices

Other HIS

Needs to be able to communicate with HIS and exchange data

Patient and/or representative

Wants data to be stored safe and secure. Wants care professionals to have the right information at the right time. Wants reimbursement of care

Pharmacist

Needs medication management to be an integral part of the system

Plug-in developer

Wants easy to use platform for plug-in development

Research institute

Needs system to provide structured data such that it can be used for research

Secretary

Needs system for making appointments and administrative tasks

HIS administrator

Wants system that is easy to maintain and adequately documented