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Table 1 Item cross loadings

From: The formation of patient trust and its transference to online health services: the case of a Dutch online patient portal for rehabilitation care

  Latent variable
TO TT TCT Ttech TS
TO 1 .85 .42 .37 .23 .20
TO 2 .90 .48 .54 .42 .36
TO 3 .86 .50 .53 .32 .30
TO 4 .89 .50 .53 .22 .23
TO 5 .90 .57 .60 .33 .27
TT 1 .51 .68 .52 .26 .22
TT 2 .53 .85 .52 .41 .30
TT 3 .32 .72 .40 .43 .26
TT 5 .37 .82 .39 .44 .33
TCT 1 .55 .50 .85 .31 .38
TCT 2 .56 .56 .89 .41 .45
TCT 3 .39 .43 .79 .58 .55
TCT 4 .55 .51 .88 .44 .45
Ttech 1 .33 .52 .43 .70 .47
Ttech 2 .36 .50 .56 .81 .61
Ttech 3 .27 .45 .50 .83 .62
Ttech 4 −.03 .13 .13 .56 .40
Ttech 5 .22 .28 .32 .85 .66
TS 1 .30 .36 .54 .77 .85
TS 2 .17 .23 .37 .52 .78
TS 3 .22 .19 .34 .58 .77
TS 4 .33 .31 .44 .51 .72
TS 5 .07 .20 .23 .14 .50
  1. Highest loadings are displayed in bold
  2. TO, Trust in Organization; TT, Trust in Treatment; TCT, Trust in Care Team; Ttech, Trust in technology; TS, Trust in Service