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Table 1 Quantitative summary of facets of user-experiences and the quality of the experience using the decision aid

From: Decision aids linked to evidence summaries and clinical practice guidelines: results from user-testing in clinical encounters

Facets of user-experience Quality of the experience
Neutral experience Positive feedback Suggestions to improve Minor frustrations Major frustrations Total
Accessibility 3 1 16 20 2 42
Credibility 1 6 1   8
Desirability 11 30 9 4 54
Findability 1 1
Identification 29 2 1 32
Understandability 126 34 11 11 6 188
Usability 43 33 14 26 2 118
Usefulness 40 81 17 5   143
Total 253 187 70 66 10 586