Facets of user-experience | Quality of the experience | |||||
---|---|---|---|---|---|---|
Neutral experience | Positive feedback | Suggestions to improve | Minor frustrations | Major frustrations | Total | |
Accessibility | 3 | 1 | 16 | 20 | 2 | 42 |
Credibility | 1 | 6 | 1 | – | 8 | |
Desirability | 11 | 30 | 9 | 4 | – | 54 |
Findability | – | – | 1 | – | – | 1 |
Identification | 29 | 2 | 1 | – | – | 32 |
Understandability | 126 | 34 | 11 | 11 | 6 | 188 |
Usability | 43 | 33 | 14 | 26 | 2 | 118 |
Usefulness | 40 | 81 | 17 | 5 | 143 | |
Total | 253 | 187 | 70 | 66 | 10 | 586 |