From: Exploring drivers of patient satisfaction using a random forest algorithm
Determinants | Rank | Importance score | Question code | Survey question |
---|---|---|---|---|
Patient-related determinants | 1st | 0.14 | 1.3_Age | Age group |
 | 2nd | 0.06 | 1.4_PTN | Patient type (e.g., new patient and established patient) |
 | 3rd | 0.05 | 1.2_Gender | Gender |
Provider-related determinants | 1st | 0.14 | EB4_S | Attentiveness and knowledge of the Doctor/Physician while listening to your queries (behaviour-related) |
 | 2nd | 0.10 | ET3_S | Waiting time to see the Doctor/Physician (time-related) |
 | 3rd | 0.09 | EP4_S | Doctor/Physician’s explanation of the next steps in treatment (e.g., tests, medications, etc.) (procedure-related) |