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Table 6 Top three drivers of patient satisfaction in the consultation stage

From: Exploring drivers of patient satisfaction using a random forest algorithm

Determinants

Rank

Importance score

Question code

Survey question

Patient-related determinants

1st

0.14

1.3_Age

Age group

 

2nd

0.06

1.4_PTN

Patient type (e.g., new patient and established patient)

 

3rd

0.05

1.2_Gender

Gender

Provider-related determinants

1st

0.14

EB4_S

Attentiveness and knowledge of the Doctor/Physician while listening to your queries (behaviour-related)

 

2nd

0.10

ET3_S

Waiting time to see the Doctor/Physician (time-related)

 

3rd

0.09

EP4_S

Doctor/Physician’s explanation of the next steps in treatment (e.g., tests, medications, etc.) (procedure-related)