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Table 2 Acceptability indicators among STAR MAMA call participants completing follow-up (n = 61)

From: What matters when exploring fidelity when using health IT to reduce disparities?

  Combined (N = 61) English-Speaking participants Spanish speaking participants p value
% agree program worked fine/no call problems % agree there were 1 or more call problems % agree program worked fine/no call problems % agree there were 1 or more call problems % agree program worked fine/no call problems % agree there were 1 or more call problems
Technical indicators-acceptability
Quality of sequencing of calls 82.8 17.2 90.5 9.5 78.4 21.6 0.30
Call length 88.5 11.5 91.5 8.5 81.8 18.2 0.06
Audio quality 91.6 8.3 90.9 9.1 92.1 7.9 1.00
Clarity of call 98.3 1.7 100 0 97.4 2.6 1.00
Text ‘opt in’ quality* 67.2 32.8 66.7 33.3 67.6 32.4 1.00
  % Agree % Disagree, or neither agree or disagree      
Call content indicators-acceptability
Information useful for diabetes prevention 86.0 14.0 63.5 36.5 97.0 3.0 0.003
Information useful for baby care 91.8 8.2 73.3 26.7 100 0 0.006
Information useful for losing weight 88.4 11.6 94.1 5.9 85.7 14.2 0.65
Information useful for increasing physical activity 94.2 5.8 94.1 5.9 94.2 5.7 1.00
Information useful for eating healthy/nutrition 98.0 2.0 100 0 97.2 2.8 1.00
Information useful for reducing intake of sugars 98.0 2.0 94.1 5.9 100 0 0.32
Call content indicators-social support
Supported my feelings as a new mom 93.3 6.7 86.4 13.6 97.4 2.6 0.14
Gave me ideas to find other people in my life to support me in diabetes prevention 76.7 23.2 63.6 36.3 84.2 15.8 0.11
Health coaching acceptability indicators
Health coaches helped me for diabetes prevention 78.4 21.6 75 25 80 20 0.72
Health coaches helped me for baby care 92.3 7.7 94.1 5.9 91.4 8.5 1.00
Health coaches helped me feel supported as a new mom 92.3 7.7 88.3 11.7 94.3 5.7 0.58
Health Coaches were considerate of my time 96.1 3.9 83.3 16.7 100 0 0.03
  1. *n = 41 women opting in to text messages