| Sources of user information | Number of HHCDs (sum = 38) |
---|---|---|
In-house sources | In-house front-end user research | n = 4 (10.5%) |
 | Service and installation practices | n = 19 (50%) |
 | Team members’ intuition and experience | n = 38 (100%) |
External sources | Clients (The public sector) | n = 21 (55.3%) |