Latent construct | Indicator | Loadings | CR | AVE |
---|---|---|---|---|
Records quality | recqual_1 | 0.725 | 0.873 | 0.535 |
 | recqual_2 | 0.657 |  |  |
 | recqual_3 | 0.780 |  |  |
 | recqual_4 | 0.783 |  |  |
 | recqual_5 | 0.739 |  |  |
 | recqual_6 | 0.697 |  |  |
Service quality | servqual_1 | 0.834 | 0.901 | 0.694 |
 | servqual_2 | 0.852 |  |  |
 | servqual_3 | 0.834 |  |  |
 | servqual_4 | 0.811 |  |  |
Knowledge quality | knowqual_1 | 0.826 | 0.919 | 0.654 |
 | knowqual_2 | 0.817 |  |  |
 | knowqual_3 | 0.858 |  |  |
 | knowqual_5 | 0.746 |  |  |
 | knowqual_6 | 0.803 |  |  |
 | knowqual_7 | 0.799 |  |  |
Effective use | effuse_1 | 0.677 | 0.846 | 0.649 |
 | effuse_2 | 0.873 |  |  |
 | effuse_3 | 0.853 |  |  |
Health care provider performance | hcperf_1 | 0.818 | 0.907 | 0.709 |
 | hcperf_2 | 0.819 |  |  |
 | hcperf_3 | 0.891 |  |  |
 | hcperf_4 | 0.838 |  |  |