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Table 5 Results of interviewees using open-ended questions based on the most frequent answers (cut off at 10).

From: Patient triage system for supporting the operation of dispatch centres and rescue teams

Questions

Group answers/most frequency

Frequency of answers

1. What do you want from the Triagist application after the trial?

Screen symptoms and alert medical services

40

Automatically require the services of EMS

35

Support medical emergency

28

Link information to an emergency area

22

Link to government system or sent data to an emergency center

11

2. What makes it difficult for you to manage an emergency

service?

Difficult to assess the emergency from a phone call

33

Misunderstanding of cases reported by telephone

31

Difficult to obtain information from relatives and patients

28

Hard to track patient information (condition and primary report)

27

Hard to find the location of the patient from rescue information

26

Skills of emergency staff

22

System’s connection to emergency centre or rescue unit

15

Emergency policy

10

3. Have you any experience of smart technology in emergency medicine?

If so, what kind of system or procedure?

Radio/phone call

40

Hotline EMS 1669

36

Local emergency hotline service

33

Local hospital hotline service

25

Application of EMS

24

Line application

16

etc

10

4. What would be a good solution from the future services of a

Triagist mobile application?

A function that helps to triage patients for primary treatment

41

A function that connects to a hospital or provincial emergency centre

39

A function that navigates directly to the emergency location

32

A function to report the location

29

A function that automatically records treatment information and sends it to the emergency centre

28

A function that calls the emergency doctor

21

A function that links it to the EMS

13

etc

10