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Table 4 Usability test criteria [41]

From: Patient triage system for supporting the operation of dispatch centres and rescue teams

Points to consider
1. This system was easy to use
2. I could effectively complete tasks and scenarios using this system
3. I could complete tasks and scenarios quickly using this system
4. I was able to efficiently complete tasks and scenarios using this system
5. I felt comfortable using this system
6. It was easy to learn to use this system
7. I believe I could become productive quickly using this system
8. The system gave error messages that clearly told me how to fix problems
9. I could recover easily and quickly if I made a mistake using the system
10. The information (such as online help, on-screen messages, and other documentation) provided in this system was clear
11. It was easy to find the information I needed
12. The information provided in the system was easy to understand
13. The information was effective in helping me complete tasks and scenarios
14. The information on the system screen was clearly organised
15. This system has a pleasant interface
16. This system has the functions and capabilities I expected it to have