Table 5 The relationship between the mean scores on the three items (on access, satisfaction, and number of visits) and facing technical issues in the use of the app (N = 249)
From: Evaluation of e-health (Seha) application: a cross-sectional study in Saudi Arabia
Technical issues | Factor | M | SD | t | p | |
|---|---|---|---|---|---|---|
Technical problems when using the app for the first time | Access | No | 4.33 | 0.75 | t = 4.47** | < 0.000 |
Yes | 3.75 | 1.20 | ||||
Satisfaction | No | 4.20 | 0.74 | t = 8.11** | < 0.000 | |
Yes | 3.22 | 1.03 | ||||
Efficiency (only one visit needed) | No | 3.82 | 0.90 | t = 3.24** | 0.001 | |
Yes | 3.38 | 0.94 | ||||
Continuous technical problems | Access | No | 4.25 | 0.81 | t = 2.07* | 0.001 |
Yes | 3.93 | 1.28 | ||||
Satisfaction | No | 4.14 | 0.76 | t = 7.92** | 0.001 | |
Yes | 3.05 | 1.06 | ||||
Efficiency (only one visit needed) | No | 3.76 | 0.93 | t = 1.66 | 0.10 | |
Yes | 3.50 | 0.86 | ||||