Table 1 Summary of the results
Themes | Key findings |
|---|---|
(1) Facilitating factors for using the app | Availability of internet in most of the health facilities Familiarity with smart phones and tablets Experienced in using m-health apps Experienced in online recording and reporting system |
(2) Perceived benefits of using the app | Guides and supports in diagnosis and treatment Verifies health workers' diagnosis Easily accessible Brings standardization of diagnosis and management among all health workers and health facilities Makes remote supervision possible May increase patients’ trust in treatment |
(3) Perceived barriers for using the app | Lack of internet in some of the remote health facilities Limited experience with digital technology among senior health workers Limited use of typing feature by health workers in mobile phones Concern that patients may doubt health workers’ skills and competencies |
(4) Perceived risk factors of using the app | May distract from the interaction with patient Adds an extra task to enter the same information in the app as well as in patient register until government adapt online reporting system May take more time to enter information, so may not be possible to use app during busy clinics May make patients experiencing delusions more suspicious Confidentiality of patients’ data Less chance of using the app continuously when health workers becomes familiar with all aspect of the app |
(5) Suggested features and functions in the app | Suggestive diagnosis and treatment after entering the symptoms of a particular disorder Minimal typing function Inclusion of patient record system in the app Send reminder messages to the patients about the follow-up appointments Content in both English and Nepali languages Short and simple sentences with large font size Offline function Inclusion of other relevant reference material (e.g. videos of psychosocial support, deep breathing exercise) in the app |