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Table 10 Summary of our final synthesis of the different sources of data in the PRESENT study, including the DCE

From: A proof-of-concept framework for the preference elicitation and evaluation of health informatics technologies: the online PRESENT patient experience dashboard as a case example

Design features

Subsets

Source of data

Consensus across data sources

Systematic review

Concept mapping (Pts = 29, HCPs = 6)

Walkthrough (HCPs=13)

DCE (n=32, mixed) NB DCE ranked features rather than determining them

Uses

Patients

Simple to follow, clear layout which anticipates user’s workflow and needs (goal directed); time-saving

Support, planning, comparisons, choice

Identify areas of need

Plan improvements

Seek funding

Show successes

Time-saving

Option to tailor themes of relatively low priority

Broad agreement across sources

HCPs

Identify areas of need

Plan improvements

Timely data

 

N/A

Important

Important

n/a

Agreement from two sources

Functions

Navigation

Clear and simple

Labelling of buttons

Shortcuts

Avoid scrolling

Simple

Scrolling OK

Clear and simple

Help prompts / pop-up illustrations on use

Shortcuts

Scrolling OK

n/a

Some agreement, some disagreement

Search and Filtering

Ability to personalise and tailor depending on needs and preferences

Multiple comparisons

Keyword search

Highly customisable filtering

Compare hospitals /staff

Dislike dropdown lists

Keyword search

Multiple filtering options (e.g. demographic)

Need to see non-responders

Compare hospitals

and wards

Dropdown menus slightly preferred over keyword search, both important

Multiple filtering options important

Some agreement, some disagreement

Export

The option to print/download is valued and desirable to both Pts and HCPs

Print options

Need export / report function

n/a

Agreement from three sources

Presentation

Colours

RAG liked (bright, distinct and highly contrasting colours)

RAG colours disliked

RAG liked

n/a

Disagreement between sources

Drill-down

Important

Important

Important

n/a

Agreement from three sources

Maps

n/a

Not liked

n/a

Maps relatively preferred

Disagreement between sources

Infographics and data

Line and bar charts clear and appropriate for providers

‘at a glance’ overviews

Pie and bar charts

% and raw numbers

Summary overview of themes

Pie or bar chart

%, raw numbers and denominators

Summary overview

n/a (function to change chart type relatively unimportant)

Broad agreement across sources

Language and feel

Simple language without abbreviations and jargon

Images informative, not solely decorative

n/a

Match to user group – photos, words

Minimal but informative text

Help/prompts needed on dashboard (low priority)

Relatively low priority

Broad agreement across sources

Data integrity

Data validity & labels

Elements all well explained

n/a

Validity shown

Elements all well explained

n/a

Agreement from two sources

Security

Access

Easy access & simple URL

Stand-alone systems/ separate login less likely to be used

But security must be prioritised

Registration can put people off accessing

Open to all.

Passwords will deter

n/a

Agreement from three sources

Other

Community function

Forum, chat room and similar community features

Forum, chat room and similar community features

n/a

n/a

Agreement from two sources

Other information

Signposting to other sources of information and support Dashboards that offer solutions to be adopted

n/a

Links to other guidance good, if well chosen

n/a

Agreement from two sources

Adding more data

n/a

User input possible

n/a

Upload own data (but predictive capability relatively unimportant)

Agreement from two sources