Table 2 Summary of adjustments

Phase I (Look and Feel)

- Change all pictures of the tool into more neutral pictures.

- Colours:

○ More colour requested in the starting page (top picture).

○ The composition of colours more into one line over all pages of the tool.

- Remove the time indication at the start of a category.

- Add the option ‘not applicable’ to all propositions.

- The button towards the overview needs to become more visible.

- The configuration of the messages on the overview page need to change in order to make the messages more logical.

Phase II (Navigation)

- Visualization is necessary in order to scroll down on the homepage.

- Make the accompanying texts shorter and more personal for the user.

- The category money needs a revision:

○ What is the purpose of this category? More information is required.

○ New propositions such as “I want to know the costs for my care.” and “I need assistance with my administrative tasks.”

- Clients ask for a read-aloud function.

- The homepage should make clear how people who assist clients during the search should use the tool.

- If someone finished one category, the explanation of the tool should change and include a suggestion to continue.

Phase III (Content)

- The language used should become as easy as possible.

- Propositions:

○ More examples of answer are useful.

○ Similar propositions should be combined.

○ Ordering needs more logic.

- Some aspects were missing:

○ Happiness and well-being “I need assistance to be happy.”

○ Children “When you have children: my children matter to me.”

○ Debts “Debts influence my life.”

○ Current living environment “I am happy at my own home.”

- More information how to contact people who can assist with the search for long-term care (Independent Care Coordinators).